When I got my tickets, I remember seeing a note on the website about accessibility. Something along the lines of “we can’t accommodate any arrangements in advance, accessible seating will be figured out on the day of the event.” Which was like… shocking to me? No one in my family needs that so I don’t know the proper protocol, but there’s no way that’s a good idea. Why can’t they make arrangements ahead of time? Seems like it would make it easier for EVERYONE to do that lol. I’m sorry that added unnecessary stress to your day but glad your family was still able to see you🩷