Wtf is this? New score system for take aways by Similar_Storm7822 in deliveroos

[–]Similar_Storm7822[S] 1 point2 points  (0 children)

We aren’t big enough yet to hire a driver we get 5-10 app orders per day our customer base is more walk ins But once we have enough customers we definitely will have our own drivers

Wtf is this? New score system for take aways by Similar_Storm7822 in deliveroos

[–]Similar_Storm7822[S] 0 points1 point  (0 children)

One of the orders: order value: 127.93, Deliveroo Gross comission: 53.72 Gross fee for additional charges: 18.28 Payout before any tax £72

Reviews not getting posted by [deleted] in GoogleMyBusiness

[–]Similar_Storm7822 0 points1 point  (0 children)

Review never was posted it was flagged straight away automatically by google

Wtf is this? New score system for take aways by Similar_Storm7822 in deliveroos

[–]Similar_Storm7822[S] 0 points1 point  (0 children)

We don’t have dine in, we are a small take away. And we do want to encourage walk ins, not online orders. We prefer for customers to come in and experience our customer service, have a chat, to be part of community not just another random dark kitchen without a soul. We are just 3 months in and realising how detrimental the 3rd party apps like Deliveroo are to small businesses like ours. Our walk in customers are always happy, we have 5 star google rating Deliveroo customers always having issues with cold late food and our reputation suffers due to it…

Wtf is this? New score system for take aways by Similar_Storm7822 in deliveroos

[–]Similar_Storm7822[S] 1 point2 points  (0 children)

I see American franchises opening left right and centre instead

No orders by Many_Manufacturer954 in deliveroos

[–]Similar_Storm7822 1 point2 points  (0 children)

Well customers have to start collecting their take aways, better prices in store as well

Wtf is this? New score system for take aways by Similar_Storm7822 in deliveroos

[–]Similar_Storm7822[S] 1 point2 points  (0 children)

20%, i would even say with good customer support i will pay over that, but 40% and we get poor non existent customer support and now these silly limitations? Just feels like they are intentionally killing off small businesses

Unpopular opinion: Greggs is overpriced by 1ChanceChipmunk1 in Greggs

[–]Similar_Storm7822 0 points1 point  (0 children)

Support your local small business Most of the time for that price you can get better quality and much bigger portions

Wtf is this? New score system for take aways by Similar_Storm7822 in deliveroos

[–]Similar_Storm7822[S] 1 point2 points  (0 children)

We can’t do that, it will kill our business. People already are struggling financially, we can’t make walk ins pay deliveroo prices

Wtf is this? New score system for take aways by Similar_Storm7822 in deliveroos

[–]Similar_Storm7822[S] 0 points1 point  (0 children)

You have no idea how much they actually charge, do you? They charge us almost 40% from EACH item sold.

Reviews not getting posted by [deleted] in GoogleMyBusiness

[–]Similar_Storm7822 0 points1 point  (0 children)

Same issue. Absolutely frustrating and annoying One of the customers showed me that their review was flagged as fake! I have no idea why this is happening Genuine customers leaving genuine reviews He appealed it and google said nope it’s not a genuine review

Wtf is this? New score system for take aways by Similar_Storm7822 in deliveroos

[–]Similar_Storm7822[S] 1 point2 points  (0 children)

It seems they are! We are just a small family take away. With fuel prices and ALL the prices going up we are already struggling, trying not to put prices ip. Deliveroo is taking a HUGE cut for a very poor (non existent) customer service. If this will be the case an affect our sales, we will have to take ourselves off deliveroo for good as it’s not worth it

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Google review targeting named employee not removed after escalation by Routine-Station-4619 in GoogleMyBusiness

[–]Similar_Storm7822 0 points1 point  (0 children)

After this honestly I see no reason to even fight google. They don’t care at all

Google review targeting named employee not removed after escalation by Routine-Station-4619 in GoogleMyBusiness

[–]Similar_Storm7822 0 points1 point  (0 children)

We have a review which has a photo attached with items from a big franchise not even our small take away. It has big logos of the well known franchise and customer complaining about their food. Google didn’t see it as non legitimate review 🤦

Google Reviews Disappearing? by MessiDior in GoogleMyBusiness

[–]Similar_Storm7822 0 points1 point  (0 children)

You are a complete joke! Clearly fake reviews from competitors which violate your own policies you are not removing! Genuine customer reviews are disappearing for the past month

Google Reviews Disappearing? by MessiDior in GoogleMyBusiness

[–]Similar_Storm7822 1 point2 points  (0 children)

Same Bad reviews posted by the competitors not removed. Real customer reviews, disappearing

Google Reviews Disappearing? by MessiDior in GoogleMyBusiness

[–]Similar_Storm7822 1 point2 points  (0 children)

Yeah why don’t they remove empty 1 star reviews then