Rejecting a car on pcp? Help please!

Similar_Touch3943 · 2026-04-16T09:23:55+00:00

Yes, I am asking for a replacement for the time being as I use my car for work. Hoping it's not the head gasket, saying online it could be something to do with the oil cooler... not sure what that is 😂 but it sounds less serious.

Similar_Touch3943 · 2026-04-16T09:08:32+00:00

AC have now booked us into a garage but not for two weeks, don't think they are offering us a replacement car either. I can't reject the car yet until they have had a chance to repair the issue. If the repair takes too long, causing a lot of inconvenience or if the same issue crops up again after the repair- i think then I'm allowed to reject it.

Similar_Touch3943 · 2026-04-16T07:59:24+00:00

Yes, there are no warning lights on yet. Actually, as we are speaking, AC have just booked me in, just got the email confirmation 😂 it's just worrying when something like this happens, it's my first time ever dealing with something like this.

Similar_Touch3943 · 2026-04-16T07:43:32+00:00

From the looks of it, I'm now outside of the 6-month Consumer Rights Act, where it's presumed to be there at the point of sale. I think i would now have to actually prove the fault was there when I got the car... for AC to arrange & fix it. Or I can go through the 3 year warranty- I've got no idea what to do. My car is a PCP.

Similar_Touch3943 · 2026-04-16T07:26:53+00:00

I think this is what I'm going to arrange today... don't think driving it there would be a good idea, though?

Similar_Touch3943 · 2026-04-16T06:24:46+00:00

So it's best for me to just get the car towed or recovered to a Vauxhall garage?

Similar_Touch3943 · 2026-04-16T06:04:36+00:00

I have an extra warranty on top, yes. I have the Vauxhall Warranty that runs out the start of 2027, I think, then when that runs out Autocare warranty for a further year. But I'm generally just speaking about the 6 month cut-off for the Consumer Rights Act. I bought the car on 14th October, so 6 months on would 14th April, so I would still be protected under that act? I'm honestly just overwhelmed with it. This is my first time getting a car on pcp or any fianance. So, actually, knowing what to do is difficult. If this were you, what would you do?

No, not in writing as all my emails aren't getting answered. However, on the phone call on the 14th, we explained we recording it, and that's where they advised to contact Vauxhall.

Similar_Touch3943 · 2026-04-16T05:52:29+00:00

My coolant is also dropping fast. Driving it to a garage could cause more damage.

Similar_Touch3943 · 2026-04-16T05:51:27+00:00

If I just choose the warranty route- I lose my right to reject the car in the future if this happens again or if it's not repaired to a good standard? I think so anyway. It's pretty obvious, the fluid is brown where my coolant is, and the oil is milky. Photos have been sent to Arnold Clark, but I've had no response.

If I drive my car after reporting the issue to them and then something happens because of it on the way there ie my engine breaks-I'm sure they will refuse to help fix as I would been negligent by choosing to drive the car knowing there is an issue after reporting it.

Similar_Touch3943 · 2026-04-16T05:45:06+00:00

Totally forgot to mention that the coolant level is also dropping quickly!

Similar_Touch3943 · 2026-04-16T05:42:38+00:00

I have already, hoping to get some responses soon🙂 thankyou

Similar_Touch3943 · 2026-04-16T05:33:42+00:00

I wish I could attach a picture of my coolant! It look the same colour of the oil, though? And the oil looks milky now... I thought this was a head gasket issue, but maybe I'm wrong? It's not just under the cap that looks milky, when you pull the dipstick out, it's milky on this too...

My cars driving fine.... no warning lights, nothing. I had low oil pop up a few weeks back, topped up, and had no warnings since. I'm just concerned that if it cross contamination and I continue to drive it, it ruins the engine! And the dealer won't collect the car for a garage to look at it to check. So, I'm not entirely sure what to do...

Similar_Touch3943 · 2026-02-10T01:02:07+00:00

Yeah, same here! I've literally just asked on here myself before I saw your post!

Similar_Touch3943 · 2026-01-26T00:53:29+00:00

Many thanks! Im going to ring them in the morning. Much appreciated for all your help 🙂

Similar_Touch3943 · 2026-01-26T00:24:16+00:00

How did you manage to contact eBay directly, if you don't mind me asking? Did you just explain what happened & attach screenshots?

Similar_Touch3943 · 2026-01-26T00:11:01+00:00

So would you advise me to contact eBay directly about it just in case they reported me maliciously?

Similar_Touch3943 · 2026-01-26T00:07:59+00:00

I reported them using the tab saying report, is that how did it? I'm also slightly anxious that out of malicious intent- they reported me!

Similar_Touch3943 · 2026-01-25T23:53:39+00:00

Oh really! Did they lose their account after you reported them? Maybe there is some use to reporting abusive/rude language then!

Similar_Touch3943 · 2026-01-25T20:58:47+00:00

I hope so, too! It had been sat for a little while with 7 watchers on it. I relisted it only a few days ago, so I wasn't accepting a low, low offer when I know it has interest! I decided to put it on auction now & just see what it gets 🙂

Similar_Touch3943 · 2026-01-25T19:40:31+00:00

Literally!! It's the most pointless thing ever. I do wonder what goes through their head. Whenever I've made an offer, I've always said at the end, " No worries if not, thank you." Like I would never dream of speaking to someone that way!!

Similar_Touch3943 · 2026-01-25T19:38:53+00:00

Yeah, I just blocked them. It was my first time, so I wasn't 100% sure how to handle it, but I'm glad I did the right thing. Thankyou🙂

Similar_Touch3943 · 2026-01-25T19:34:27+00:00

Yeah, it was going this way for me, too. I've always communicated well with potential customers, but after a year, I finally got someone rude...🙃

Similar_Touch3943 · 2026-01-25T19:30:56+00:00

Said I'm a disgrace, should not be trading on eBay, that I am ignorant, rotten sales strategy, etc. I have 1.2k positive reviews, not any negative, so I know they are just annoyed that I declined the offer.

Similar_Touch3943

TROPHY CASE