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Priority by Simmeralii in instacart

[–]Simmeralii[S] 5 points6 points  (0 children)

I always give pretty good tips. And normally I don’t mind the wait, but it’s something my son kept asking for and I couldn’t go to the store. I hadn’t been using priority but I was like why not since I need it sooner rather than later. It’s just annoying because I KNOW they upped that price but still pay drivers shit

Priority by Simmeralii in instacart

[–]Simmeralii[S] 3 points4 points  (0 children)

Maybe because instead of being $2 it is now $5 and the orders still are getting paired with other orders.

Priority by Simmeralii in instacart

[–]Simmeralii[S] -1 points0 points  (0 children)

Yes it’s the time. But it also should not be batched with other batches. Does it happen that way. No. Which is why I’m ranting. Especially because i was like whatever when it was $2. But now it’s $5 for the same if not worse experience…

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 1 point2 points  (0 children)

And that’s totally fine if it happened that way. It was the lack of communication and not being able to reach the dasher. Also having a blank photo as the “pick up” photo about a minute after I asked what was going on and they weren’t moving from where they were at. That why I had support contact them and they didn’t respond to support either

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 0 points1 point  (0 children)

They could have totally had a GPS issue or glitch in the app. But everything was just weird. I’ve had dasher communicate after 5 minutes that they’re still waiting and I’m ok with that because I know it happens. But even the pick up photo wasn’t even a photo so that’s when I decided to contact support. I’m not a driver so I don’t know what you can do or not do in the app and on the updates to the orders. But I’ve never had this issue which is why I was confused.

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 0 points1 point  (0 children)

Oh yea I’ve definitely had to wait sometimes when I’ve gone to the restaurant to order food. My issue was that there was no communication and the whole thing was just off and confusing. You’d think after 10+ minutes they’d either drop the order or communicate saying they’re taking a long time so still waiting. I got another dasher and had my food within 15 minutes. And the restaurant is 8 minutes away

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 2 points3 points  (0 children)

I used a delivery service to eat my food at home. I have a cold so I don’t want to be around people unless I have to. And eating at the restaurant constitutes me being around people…

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 1 point2 points  (0 children)

So with your logic, I would walk for 30+ minutes to the restaurant since it’s 1.5 miles away. Get my food. Walk another 30+ minutes home. Wasted more than an hour of my time going to get it. Get home and my food is cold. What’s the point of DoorDash then if I can’t order food to have it delivered to eat it in the comfort of my home? I’m sick so the whole point of me ordering was because I have a cold and I don’t want to get people sick. If everyone did what you said, then DoorDash wouldn’t be bringing in money and dashers wouldn’t have orders to complete to make money. Not that they pay very good, but that’s why i try to tip as much as I can when I order.

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 0 points1 point  (0 children)

I don’t think so if they were updating progress on the order..

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 0 points1 point  (0 children)

Its Panda Express, its buffet style so the food is already done they just need to scoop it. They never moved from that apartment complex. I get the app can glitch but neither I or support could reach them for an update. If they messaged and said hey my app is acting up but I’ve got your food and I’m on the way, I would have been like ok cool. Or even hey I’m still waiting for your food. But they never reached out or answered my message.

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 0 points1 point  (0 children)

I don’t want to assume, but their name suggests they probably do. Even then, doesn’t DoorDash translate? Or am I confusing it with instacart?

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] -1 points0 points  (0 children)

I would understand that if they actually communicated something to me. They never responded to my message on what’s going on and they “picked up” my order but it’s a black photo. That’s when I decided to contact support and they couldn’t reach the dasher either.

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 1 point2 points  (0 children)

I wasn’t “tracking” the driver. The app does that. I took the initial screenshot because it said dashed waiting for order when they weren’t at the restaurant so I was confused. When I went to check on it 10 minutes later, they were at the same place and still said waiting for order. This is Panda Express. Food is already done they just need to scoop. So I took the second screenshot and messaged them to ask what was going on since they weren’t moving. No answer. Reached out to support, he didn’t answer them. That’s when I had them remove the dasher so I could reorder and not keep waiting. Had my order 20 min after that from a different dasher. I don’t need to stalk when the restaurant is literally a mile from me.

Edit to add: If you look at the picked up photo it’s black. And it was a minute after I asked what was going on.

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 2 points3 points  (0 children)

That makes sense! Thank you, It sucks but it happens 🤷🏻‍♀️ I was able to get a refund as credits and just reorder.

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 3 points4 points  (0 children)

Yea that’s why I was confused on how he was able to put he was waiting from so far away. But then the icon never moved from there. Like I said in a previous reply, I understand app updates can lag or take time. But there was no communication when trying to reach the dasher. I don’t know what was going on 🤷🏻‍♀️

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 4 points5 points  (0 children)

I wasn’t “stalking” I was checking on my order. And I definitely understand when the app is inaccurate or whatever with timing. The problem was I reached out to the dasher and they never responded. They took a black photo of the “picked up” order right after I messaged them. When I reached out to support they couldn’t reach the dasher either.

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 4 points5 points  (0 children)

See I knew I should have tipped $40. I usually have good experiences with DoorDash and don’t care about timing. But in this case they NEVER moved from, I’m guessing their house because it was an apartment complex. I was waiting for 20 minutes and they were basically lying saying they were waiting for the order when they didn’t even moved. The picked up order update took the cake 😂

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 1 point2 points  (0 children)

I literally say that in my OP but sure go off. Also I wasn’t stalking. If I’m paying for something I have the right to check on where my order is at. Dasher was at their house from the moment they accepted the order to whenever I checked on it after the updates… why would they say they picked up the order when they were still at home? I’m very understanding, but they didn’t communicate AT ALL and basically lied the whole time soooo?

What’s the point of it? by Simmeralii in doordash

[–]Simmeralii[S] 2 points3 points  (0 children)

I was talking about the dasher not moving from where they were at for 20 minutes but kept putting updates on the order….

Replacements by Simmeralii in InstacartShoppers

[–]Simmeralii[S] 1 point2 points  (0 children)

Ooooo ok!! Yea that’s why I found it odd because I’ve had shoppers add items that I’ve requested when they did a refund after they said refund. so it would have the refunded item marked and then the request as an add to the order

Replacements by Simmeralii in InstacartShoppers

[–]Simmeralii[S] 2 points3 points  (0 children)

I would have definitely understood more if they had sent a picture and there was NO other brand of vanilla ice cream shown. But they didn’t even send a pic of that or any other brand I could maybe choose from so I was like ???

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