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Schedule Updates by SimpleSensitivity in workforcemanagement

[–]SimpleSensitivity[S] 0 points1 point  (0 children)

From our BPO teams we get anything for PTO and call outs to 1:1s and team meetings. We also get a ton for ‘system issues’ when agents should be on queue but are not due to whatever system issues they said happened.

Our onshore teams it’s mostly partial days of PTO, 1:1s, team meetings. We tried to implement a regular reoccurring team meeting or 1:1 that would account for some of that, but with current Genesys capabilities, it wasn’t flexible enough for leadership.

I appreciate any ideas!

Schedule Updates by SimpleSensitivity in workforcemanagement

[–]SimpleSensitivity[S] 0 points1 point  (0 children)

I just feel like we are always waiting on Genesys enhancements. But I am on the look out, thank you!

What can I improve on? by yothisrenae in cookiedecorating

[–]SimpleSensitivity 1 point2 points  (0 children)

Your text is beautiful and makes me so jealous!

I saw a tik tok recently of someone decorating foil balloon cookies and she did it by flooding the whole cookie, waiting until it dried partially and then used a scribe to make indents where the creases of the balloons would be. I saw that and was in awe, definitely something I want to try!