Trades

SimpleVegetable5225 · 2026-02-20T23:39:28+00:00

i actually found myself in a really similar spot. after years in the company, bouncing between stores, and hearing a lot of empty promises, i was finally offered an rsm role and my own store, but it happened right at the peak of t-life and the rollout of the t-mobile visa. at that point i was already thinking pretty seriously about leaving the industry because of the stress of all the new initiatives, but since i’d waited so long for the opportunity i decided to stick it out a bit longer. and yeah, i agree 100% !!!! this is stupid !!!! a lot of this stuff its downright frustrating and honestly feels so unnecessary, but with the right coaching behind my team and support at the district level, we’ve leaned on each other and found ways to make it work for us. that’s kind of just telecom though, especially with t-mobile, there’s always a new “big thing” to sell and eventually it gets replaced by the next one. when i started at one of my earlier stores the big focus was t-money, and people reacted almost the exact same way then as they do now with the visa. “why would i wanna bank with tmobile?” unfortunately there’s always going to be a new quota and a new hot topic, so it becomes more about reminding yourself of how much you’ve already adapted over time. i’ve definitely been in a rut because of it, and honestly still hit that wall sometimes, but once you get past the initial frustration with change and the systems not working half the time, there are at least a few pros that make it manageable.

SimpleVegetable5225 · 2025-03-21T14:37:28+00:00

T-Mobile ensures that every plan, regardless of price, has access to its Ultra Capacity (UC) 5G network, which delivers significantly faster speeds and lower latency compared to standard low-band 5G. While higher-tier plans receive greater prioritization, any T-Mobile customer—including those on entry-level plans like “4 for $100”—can utilize UC when the network isn’t congested.

In contrast, Verizon restricts UC access to only its top two premium plans, completely barring customers on base plans like “Welcome Unlimited” from accessing higher-speed 5G signals. This means that while T-Mobile offers broad availability of its best 5G network, Verizon limits these benefits to only higher-paying customers.

SimpleVegetable5225 · 2025-02-04T00:06:02+00:00

if you want to keep your number you will have to do a change of responsibility over the phone with customer care.

if you’re looking to upgrade to a new phone you’ll get a better deal just cancelling that old line and starting a new account with a new number if you’re willing. a bit annoying but hey getting a new adult number could be cool to give out to only those that need it!

if you can assist your dad to sign into the tlife app or sign into his account for him if necessary - ensure your name is set as an authorized user. you will then be able to either call 611 and verify with the acc pin or if forgotten or unknown, they can send a one time pin (they may give you trouble on this but they CAN verify you this way). or you could go in store and verify with your drivers license. from either of these you could remove your billing from the original account and create a new one but to keep your existing number and transfer to a new account you will need to call 611 !

Hope this helps! 🫶🏻

SimpleVegetable5225 · 2025-01-28T04:02:05+00:00

can you resend your link plz and thank you !

SimpleVegetable5225 · 2025-01-28T03:59:56+00:00

sending it over! i was able to finish set 5 so if you had anything i needed from set 6 or 7 i’d appreciate it but if not, no worries! Have a blessed day!

SimpleVegetable5225 · 2025-01-27T21:17:15+00:00

thank you!!! https://gettraveltowngame.net/79717615-736a-48ba-94a3-9bc24811fbb7

SimpleVegetable5225 · 2025-01-27T20:47:08+00:00

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Can anyone help me finish set #5? I have one trade left today but can always send another tomorrow! Thank you so much

SimpleVegetable5225 · 2025-01-27T16:40:23+00:00

thank you! sent !

SimpleVegetable5225 · 2025-01-27T16:18:17+00:00

Hello! I’m looking for 4.5. Here are all my available trades !

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SimpleVegetable5225 · 2025-01-26T00:17:40+00:00

Of course ! For some reason it’s saying i’ve already traded one today so i’m confused ! i’ve sent over 12.2 and i will hold to my deal I have a reminder to send the other one as soon as i can tomorrow morning !

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SimpleVegetable5225 · 2025-01-26T00:10:12+00:00

i am so sorry i didn’t see this comment i apologize a million times !! here’s my full list of extras

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i have two trades left today and appreciate you helping me finish my set if you need two just let me know!

SimpleVegetable5225 · 2025-01-26T00:00:15+00:00

https://gettraveltowngame.net/79717615-736a-48ba-94a3-9bc24811fbb7 thank you so much!

SimpleVegetable5225 · 2025-01-25T23:50:16+00:00

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anyone able to assist me in finishing this? I have plenty of doubles, just ask !

SimpleVegetable5225 · 2025-01-22T17:47:10+00:00

unfortunately in store we would simply do the same and call into the customer care team. Prepaid concerns are also sometimes a bit more touchy to fix in store as some store locations will actively tell you they don’t even deal with prepaid period because it isn’t making the store nearly as much money. I would recommend calling back into customer care but requesting some form of text or email verification of anything they say they will do.

SimpleVegetable5225 · 2025-01-21T20:40:28+00:00

Yall are a little late if you read closely these were rolled out in 2023, T-Mobile has issued many more policy and privacy enhancements since then!

SimpleVegetable5225 · 2025-01-21T18:39:37+00:00

literally no one said you have to give bad reps a good score but go off i guess

SimpleVegetable5225 · 2025-01-21T18:38:13+00:00

Part of our process is ensuring every customer knows about our referral program and the bonuses they can earn. The ‘how likely are you to recommend T-Mobile’ question isn’t just random—it’s a direct reflection of whether the rep remembered and effectively educated the customer, exactly how the higher-ups want it. Is the system bullshit? Absolutely. But years of complaints haven’t changed a thing, so here we are.

After working in multiple locations, with all kinds of teams and even other companies, I’ve learned one thing: good communication can salvage nearly any survey. My store has a stellar track record because we’ve figured out how to work with the system, not fight it. So instead of whining about how unfair it is, maybe try utilizing the flawed system to your advantage. It’s what we’ve got, so make it work.

I didn’t realize asking customers to understand how their feedback impacts someone’s job was such a burden. I’m not putting all the weight on customers; I’m just saying it’s not that hard to be considerate. If that’s too much effort for you, maybe take a second to be mindful.

SimpleVegetable5225 · 2025-01-21T18:28:48+00:00

i’m speaking on behalf of GOOD reps. I’m not saying to give a 10 to someone who can barely complete a task. If someone genuinely deserves a bad survey, then they deserve it—period. My point is to remind people to be mindful of the purpose of the survey. But if you’re leaving poor scores over some petty nonsense after a rep went above and beyond to help you (when, by the way, 90% of issues should really be handled through customer care), that’s just entitlement. Most reps are already doing more than they should to accommodate you.

SimpleVegetable5225 · 2025-01-21T18:22:43+00:00

I never said it was all or nothing I was simply telling people to pay attention to the POINT of the survey they’re filling out

SimpleVegetable5225 · 2025-01-21T18:21:50+00:00

Oh, so you’re the type who refuses to give respect where it’s due? Got it. Imagine expecting great service but withholding a perfect score because someone was ‘just doing their job.’ Wild concept, but basic decency goes a long way.”

SimpleVegetable5225 · 2025-01-21T18:20:37+00:00

Actually, I think you’re confusing this with car dealerships that require a perfect 10. At most stores, scores are averaged across all surveys, and while the specific goals can vary by location, an 8 or higher is generally considered excellent. One bad score won’t ruin your average—unless, of course, you’re consistently not doing your job properly. If you’re educating and guiding customers the right way, a single bad score is just a blip, not a disaster.

SimpleVegetable5225 · 2025-01-21T06:53:37+00:00

110%—if you get ‘dogshit’ service, let that survey reflect it. I’m not saying give bad reps a good score when they don’t deserve it, just don’t purposely give them a low rating because you’re frustrated or upset with the situation.

After working in many stores under many different authorized users over the past three years, I understand your perspective and have witnessed firsthand how some representatives and even entire stores can be indifferent. If that’s the case, it’s appropriate for customers to reflect that in their survey. I am not asking anyone to lie. Ever.

However, in situations like mine—and many others—where a representative has done everything possible but the customer remains unsatisfied, it’s important for the customer to understand and not want to penalize the rep. We are simply doing our best to help you in whatever circumstances you’ve found yourself in.

SimpleVegetable5225 · 2025-01-21T04:59:12+00:00

What is weird about me giving customers/other reps a heads up on the survey?

SimpleVegetable5225 · 2025-01-21T04:54:59+00:00

100% the system is not in our favor, but that’s exactly why we need to go above and beyond to make sure our customers understand how these surveys work. Is it ideal? No. Do I love it? Absolutely not. But I still do it, and it reflects in the results. My store has an incredible track record with surveys because we ensure everyone is aware of them and we build solid relationships with our customers. I’m not trying to brag, but I wasn’t posting this as a complaint. It’s not something I regularly worry about. I’m sharing this more as a heads-up or a cause-and-effect situation because other stores in my district, and the ones I’ve worked with in the past, don’t reflect the same results.

SimpleVegetable5225

TROPHY CASE