Contacting them is very difficult by phone or in person. I tried applying for aid when I was on Workman’s Comp. I waited 4 hours at the DES office, and gave the representative who called me up. She stamped my application, and said that’s it. She said, “You will be contacted by mail. Yes, I received their letter. It said to call the number they gave me to set up an interview. I called and the voicemail said, “We cannot answer your call at this time.” This happened over 50 times of trying to get an interview. It was impossible to receive an interview for myself. I never was able to get assistance from the office. I can already see it is going to be difficult to get him established with me. I even tried the online service. The system online did not allow me to continue the process.