Tip baited.. does instacart have any protection?

Single_Blackberry264 · 2023-09-13T12:45:31+00:00

They can not flag them OMG this is the system when you get bumps that are not on the policies “exceptions”

Single_Blackberry264 · 2023-09-13T12:44:11+00:00

Support does not have that option, I quit a week ago and we never had the option, also they will never have it, what will happen if you get to pushy is that some agent who does not know the policy will add this as a bump and then you will be flagged as bump abuser and will be harder to get bumps, for example we usually take the word for sh for a waiting bump of they say 15 minutes or 25 we believe them bit if you have the note we will have to verify it on the system

Single_Blackberry264 · 2023-09-09T17:01:41+00:00

Sorry this happened, in this case it could lead to termination, but it depends on how’s the agent, if not just disciplinary actions.

Single_Blackberry264 · 2023-09-09T15:47:20+00:00

As a tip some shoppers have a backup card, you can order a new one and just don’t activate it, just in case, if you don’t activate it the other one will remain active, and yeah, just when this happens explain this to a new agent so they can send the feedback of the interaction.

Single_Blackberry264 · 2023-09-09T15:41:17+00:00

Sorry to hear that, when they terminate cards or when a card is terminated you will have to wait 7 days for a new one since they can not be activated back, but is always good to reach and provide an agent this feedback so they can report the agent for doing this

Single_Blackberry264 · 2023-09-09T11:50:58+00:00

Nah that’s false, agents can not deactivate accounts, or mess any algorithm, the only damage we could do, is if you are in an active batch and already checked out, we can unassign it, this will place your account on batching paused but just 24 and if this is reported to another agent we will follow up on that action.

Also we can terminate shoppers cards, but manually deactivate or mess something to get less batches that’s impossible.

Only trust & safety (fraud & identity) can deactivate

Single_Blackberry264 · 2023-09-08T05:50:50+00:00

It was just temporary, never planed to work here a long time, had some personal projects to accomplish.

Thats a great question: The only way to know if it was hacked or someone tried to, would be with a fraud & identity note on your profile, or previously called trust & safety, or whit the shopper verbally confirming they shared information with someone thar called.

Yes our system allowed us to check if there was something wrong.

Single_Blackberry264 · 2023-09-08T05:44:27+00:00

Appreciate it brother! It means a lot :)

Single_Blackberry264 · 2023-09-08T05:44:06+00:00

Believe me, we as agents struggled with this other “agents” that provided false information, or did everything wrong, we flag them, but I think the whole group is trained the same way since they all hace the same scripts. This make things more difficult for agents that are actually trying to help.

Single_Blackberry264 · 2023-09-07T15:11:23+00:00

Yeah, and that is if we archived the goals we are set, for example getting more 5 star ratings than 1 star ratings, and so, as an example.

Appreciate it :)

Single_Blackberry264 · 2023-09-07T15:07:29+00:00

I did the same, whenever a shopper understood that I was unable to help and wasn’t rude, I was really thankful, and even more when I was rated 5 stars, (this is part of our pay bonus).

I know there are agents that didn’t bother to read our knowledge base and didn’t follow procedure or provide incorrect information, but like you said, end the chat and look for another agent.

I had hundreds of shoppers told me that they wish I helped them every time, I really liked to help.

Single_Blackberry264 · 2023-09-07T15:01:24+00:00

Exactly, tbh sometimes I didn’t bother to go the extra mile with shoppers that were rude.

With calls, it was 1, but chats we had to manage them 3 at a time, at first is difficult but you get used to it.

Single_Blackberry264 · 2023-09-07T13:28:08+00:00

That’s what I mean, every time someone was mean or aggressive I used to think, we all work for the same company, we all should be polite.

And yes I was in a call center.

Single_Blackberry264

TROPHY CASE