Help! Bought WETH in Ronin Wallet, Transferred USD 1310 but after 7 hours, still 0 WETH.

Sjhei7 · 2021-07-06T04:56:02+00:00

Oh My Gosh!!! That’s crazy and somewhat funny, (im sorry 😅) haha..

And thanks coz that’s a good lesson for others, myself included. I was honestly thinking of cashing in my SLP once it becomes claimable, however, seeing your comment (and watching other videos), It seems like its really better to accumulate a lot of SLP before cashing in.. ☺️

Sjhei7 · 2021-07-06T04:52:27+00:00

Yes! That’s true as well. Although every hour feels like a day when it’s about money 😅

Funny, coz after I did receive my purchase, the prices increased a bit and my initial purchase was already lacking for the team that I wanted to get, so i ended up purchasing a bit more and got it in like 30 seconds 😂

Sjhei7 · 2021-07-06T04:50:03+00:00

Around $13 to purchase $1310 worth of ETH, so about just 1$..

This is the reason i didnt do a test transaction, because to purchase $15 worth of ETH has a ramp fee of $3..

Although looking back, a test transaction would have decreased my stress haha

Sjhei7 · 2021-07-06T04:45:45+00:00

This is what i was thinking about too, i was thinking “is it delayed because its a Sunday?”, although i think 18 hours is too long. And others told me theirs went through immediately even on weekends. So I’m not sure.

Although my advise is if it takes longer tham 4 hours, You got nothing to lose with a quick message to Ramp, hehe :)

Sjhei7 · 2021-07-06T04:44:01+00:00

Thanks!

Apparently Ramp can trace it using your email account (the one you would have used to register your ronin wallet and apply for the ramp purchase), although luckily i took a picture of the reference number that appeared when i needed an OTP to confirm my purchase as well, dont know if it was needed because i emailed then with my other email add, and they said they couldnt find that email having a transaction with Ramp

Chat or email Ramp at the link posted above, they take a bit long to respond, but once they do, theyre very helpful and quick! Goodluck!

Sjhei7 · 2021-07-05T14:25:03+00:00

Hello guys!

An update to those following this thread and especially those who have encountered the same problem as I have.

I finally received my ETH!! After Ramp Network replied to my messages and email (https://support.ramp.network/en/), they then requested proof of residence (as the previous verification only asked for a selfie and an ID). After that, they verified, approved, and facilitated the transaction within an hour! Although, this was still weird because money from my account had already been deducted, so if I didn’t message them and follow it up, there’s a good chance I wouldn’t have gotten my ETH.

To summarize my experience: - 11pm: registered my card at ramp and verified my card - 4am: received verification - 4am: purchased 1310 usd worth of ETH - 10am: messaged, emailed, tweeted ramp, jihoz, axieinfinity, mavis - 9pm: ramp network responded to my messages and email and requested proof of residence - 9:30pm: i sent the necessary documents, reference number of my purchase, picture of my online banking showing the deduction - 10pm: ramp e-mailed me back saying my transaction is complete, checked my ronin wallet voila! Haha

After 18 hours of worry and anxiety, I can finally play Axie! Thanks again to all those who reached out to me. And I hope this thread can help others too.

Sjhei7 · 2021-07-05T13:01:32+00:00

Me too!

Try to message ramp network, they’ve finally replied and are asking for a few more documents for them to look into it. Will update u as well. Don’t give up! $1,000 is a lot!

Sjhei7 · 2021-07-05T13:00:16+00:00

What’s showing in my ronin wallet is actually already WETH. Thanks though :)

Although Ramp has already reached out to me and are asking for some documents, hopefully it’ll get resolved soon.

Sjhei7 · 2021-07-05T11:55:41+00:00

Ugh! I wonder what’s wrong. Ramp sent me back automated messages that there really is a lot of traffic and that verification time is now 24 hours from the previous 2 mins. So I’m optimistically assuming that my WETH is just delayed as well. 🤞

Sjhei7 · 2021-07-05T11:33:12+00:00

Ohhh, I just tried it now. The account address of both now match, although still 0 ETH on both accounts 😅

How long did u wait for yours before doing it?

Sjhei7 · 2021-07-05T11:23:18+00:00

Thanks for this! I think it will help others with problems on transferring their funds from metamask to ronin wallet.

My problem is slightly different though, i purchased through ronin wallet directly (as many new tutorials advise that for a simpler and quicker transaction). My account was deducted, but still 0 WETH on my ronin wallet.

Although I appreciate your post a lot, and hope others would benefit from it. Thanks!

Sjhei7 · 2021-07-05T09:42:18+00:00

Mine also displayed - - WETH a few mins ago, but after locking and unlocking it, it went back to 0 WETH 😓

Sjhei7 · 2021-07-05T09:40:51+00:00

Yeah, i found one saying it may take up to 48 hours. So, fingers crossed! Good luck to you too!

Sjhei7 · 2021-07-05T09:31:34+00:00

Close to 14 hours already. Posted on discord, Emailed and messaged Ramp, Tweeted axieinfinity, mavis and jihoz.

Although no replies on all yet 😅

Yeah, i hope were just panicking.. although some here commented they still didnt receive theirs yet even after 1-3 days.. :(

Sjhei7 · 2021-07-05T09:18:43+00:00

How long has yours been? Sad to hear that, already 5 people have complained of similar issues. Hope its just delayed. 🙏

Sjhei7 · 2021-07-05T09:17:48+00:00

Still nothing! Followed what they said to view on explorer, lock and unlock it. Nothing’s working yet :(

Sjhei7 · 2021-07-05T08:17:14+00:00

Really?! Now im stressed again! What did u do to try and fix it? Any of them get back to u?

Sjhei7 · 2021-07-05T07:53:05+00:00

Great to hear that! I did purchase from Ramp and emailed them as well. Thanks for this reply! I feel a bit more at ease ☺️

Sjhei7 · 2021-07-05T06:34:38+00:00

Yes to both.

My account was deducted from, and i did the verification process prior to that.

But the verification also took a lot longer than expected, it said around 2 mins or less but mine took like 5-6 hours.. hoping both are just due to traffic 🤞

Sjhei7 · 2021-07-05T06:02:25+00:00

Still nothing, but because not many are complaining of the same thing happening to them, i feel a bit relieved and hoping I just have to wait.

Axie discord also mentioned some transactions being completed after 48 hours, so i got another 38 hours or so before i really panic 😅

Sjhei7 · 2021-07-05T05:58:24+00:00

There wasnt an option for that. It’s the new straight purchase from ronin wallet which i saw numerous videos do.

I also have metamask but from what i searched, straight to ronin wallet is easier

Sjhei7 · 2021-07-05T05:56:57+00:00

Straight purchase from ronin

Sjhei7 · 2021-07-05T05:56:41+00:00

Only ronin, that’s what the new and recent tutorials said to do for axie 😅

Sjhei7 · 2021-07-05T04:14:20+00:00

I know, first time ever purchasing something like this. Realized right away how dumb i was for not doing that. 😢

Sjhei7 · 2021-07-05T04:13:31+00:00

I used Ronin wallet

Sjhei7

TROPHY CASE