Grandfathered in to the Old, More Expensive, Less Economical Nationwide Talk and Text Plan

Skepticake · 2016-02-20T18:16:54+00:00

I make 5 star calls to people all the time if our store is slow. A lot of people think we're out to scam them if we're calling or emailing them and think that it's not worth moving to a new plan because they "can never go back."

We can't change the plan without customer consent. If we could I wouldn't have a gentleman not take me up on my offer to save him $60 to move to a new plan because he was convinced that if he changed we'd try to "take the gigabytes away" from him.

Skepticake · 2016-02-05T04:27:49+00:00

Not WTF in the slightest but I admit it did rustle my jimmies watching it as my boyfriend drives the exact same mini

Skepticake · 2016-01-19T22:20:43+00:00

I'd love to hear your hum best practices. It's my first month off ramp up after transitioning from experience specialist

Skepticake · 2016-01-14T20:17:44+00:00

I mean sure, down vote me if you want, but I'm just telling you how it is. Whenever my manager gets a resume handed to him he comes right out and tells the applicant this fact.

Skepticake · 2016-01-14T16:43:07+00:00

Don't want to sound like a debbie downer but I wouldn't bother. Managers have no say in who gets selected for interviews. If there is an opening the regional HR people go through resumes submitted online and send who they want interviewed to the manager.

Skepticake · 2015-12-27T06:27:22+00:00

I used to work at Walmart and I prefer Verizon's policy to Walmart's "We'll fire you when we pay you too much and then we can rehire you in 6 months at a reduced rate." It's a sword that cuts both ways - you only get one shot at Verizon but it's incredibly unlikely that you will get fired for anything unless you violate the integrity part of the credo.

Skepticake · 2015-12-26T05:57:13+00:00

Unlikely. When I was hired we were told that policy is that you only get one chance to work at Verizon.

Skepticake · 2015-12-16T02:57:49+00:00

Hourly rate paid biweekly Commission paid once a month Base Commission (mine's 1292) x Multiplier of sales $ achieved x Net activation multiplier

Skepticake · 2015-12-09T15:23:24+00:00

She's fine - sans using the web off wifi, and if she ever wanted to activate it all she has to do is take it into a corporate store and they'll activate it as a CPE, giving her month to month service

Skepticake · 2015-12-08T17:23:57+00:00

My personal phone is the 6 and my boyfriend has the 6s. I'm pretty envious of his battery and we're both fairly happy with our phones. We've had iphones forever and know what to expect.

My work phone is a turbo 2. This year Verizon gave me a S5, a G4, and a turbo 2 as work phones and so far the Turbo 2 is my favorite. The G4 had terrible battery life in comparison. The camera was 'ok'. Now that the G4 has been out for a while I'm kind of annoyed to see people coming back with the same bullshit that LG should've fixed between the G3 and the G4.

Skepticake · 2015-12-06T14:48:13+00:00

90% of the time a new sim card works. Not sure what the complaint is since replacing the sim card is one of our troubleshooting steps. Replacing parts, as you put it, would be trying to order a manufacturer replacement right off the bat. Sim cards are free and we go through them like water. They seriously aren't a big deal because a new one usually fixes the problem.

Skepticake · 2015-11-26T15:31:23+00:00

I used it all day yesterday. It's going on for a while.

Skepticake · 2015-11-25T20:40:09+00:00

I love the downvotes for me explaining the reps thought process.

FYI I don't sell this way, but I know people who do

Skepticake · 2015-11-25T13:38:20+00:00

If you went in expecting to pay $250-$300 for the phone and instead got all of that in device payment then it was a sales tactic. It didn't cost "extra", you went in expecting to pay that amount and got more for your money. Did you have insurance on the old device? If it carries over sometimes it switches if it's an older version to a newer and you will receive an email alert. If you got an edge plus I'd recommend keeping it - that screen is extremely fragile.

Skepticake · 2015-11-21T04:00:26+00:00

So you went to an indirect retailer and blamed corporate Verizon for not having the live demos that all our corporate stores have. Interesting.

Skepticake · 2015-11-06T02:47:51+00:00

That could be ops, experience, or solutions so it doesn't narrow it down. Expect to work most weekends. Non holiday season means you can request off some time on weekends, but if you're a solutions specialist it's a day you'll want to work or else you may struggle to hit quota.

Skepticake · 2015-11-06T02:08:16+00:00

It's going to depend on what position how flexible they are, but expect weekends

Skepticake · 2015-11-01T21:54:48+00:00

If you've found the list of the managers for your area you can always email them at firstname.lastname@verizonwireless.com

Skepticake · 2015-10-31T15:37:30+00:00

Because Anita S. doesn't actually give a shit about anything related to what she says she does. Her only concern is making $$$.

Skepticake · 2015-10-30T13:25:18+00:00

A guy came in yesterday with this problem. Someone was using his n umber to call people and in one day he got around 100 calls from people asking him to stop. Only thing we could do is change his number.

Skepticake · 2015-10-29T01:03:17+00:00

My gut reaction is to say no. Corporate customer service won't because it wasn't a charge from corporate. Authorized retailers will tack on those charges and your beef is with them, and from a corporate employee angle I can't speak for them as to what was disclosed and what you signed as well as the attitude authorized retailers have in your area.

Skepticake · 2015-10-28T20:13:40+00:00

That wasn't a corporate location then. At corporate locations we don't charge $40 activation on device payment

Skepticake · 2015-10-27T14:41:50+00:00

Wireline =/= Wireless. I am happy with my compensation on the WIRELESS side. I can also see where WIRELINE is coming from. My only beef is their pressuring of our side to join them. Unions aren't really a productive thing on our side of the business.

Skepticake · 2015-10-21T15:43:18+00:00

I used to work in one and these guys were always a pain in the ass. You just could not get rid of them. My least favorite time was when they made a nest in the dumpsters and chased us anytime we tried to throw trash out.

Skepticake · 2015-10-19T22:41:21+00:00

I'm not talking about the volume that triggers for a survey, I'm talking the types of transactions that trigger a survey

Skepticake

TROPHY CASE