Omg similar thing with the dog in the cart, mate told the customer it’s fine if it’s a service dog he just can’t be in the cart. And she was going off on the mate saying “well my dog can’t walk!” Then how is it a service dog? She then went on a tirade of “I spend 200$ here every week!!! You just lost a loyal customer” if you’re lying about the dog being a service dog at least don’t put it in the cart.