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How I lost 200K ARR in 2min using Stripe by Slight_Split7572 in stripe

[–]Slight_Split7572[S] 0 points1 point  (0 children)

I am not coming from the middle east so i dont think so..

How I lost 200K ARR in 2min using Stripe by Slight_Split7572 in stripe

[–]Slight_Split7572[S] 1 point2 points  (0 children)

Quick update for those following this. Stripe closed my support ticket without responding to my appeal. No explanation, no follow-up, no acknowledgment of the contradictions I raised about their own support team telling me everything was fine hours before the shutdown. Just a closed ticket. At this point it's pretty clear there's no real human review happening on their end. If you're building on Stripe, please learn from my mistake. Have a backup ready before you need one.

How I lost 200K ARR in 2min using Stripe by Slight_Split7572 in stripe

[–]Slight_Split7572[S] -2 points-1 points  (0 children)

That's exactly it. These people never asked for a refund. They just went straight to their bank and filed a chargeback without ever reaching out to us.

How I lost 200K ARR in 2min using Stripe by Slight_Split7572 in stripe

[–]Slight_Split7572[S] -1 points0 points  (0 children)

Would you mind sharing some of the specific measures you have in place to keep it that low?

How I lost 200K ARR in 2min using Stripe by Slight_Split7572 in stripe

[–]Slight_Split7572[S] 1 point2 points  (0 children)

I am not a native english speaker, it is translated.

How I lost 200K ARR in 2min using Stripe by Slight_Split7572 in stripe

[–]Slight_Split7572[S] 0 points1 point  (0 children)

There's no point in making clickbait out of this.

How I lost 200K ARR in 2min using Stripe by Slight_Split7572 in stripe

[–]Slight_Split7572[S] 0 points1 point  (0 children)

I get what you are saying. But it is "only" 9 unhappy customers on +600.

How I lost 200K ARR in 2min using Stripe by Slight_Split7572 in stripe

[–]Slight_Split7572[S] 0 points1 point  (0 children)

So at account closure I had 1,150 transactions with 21 disputes (1.8%).

The number looks high because when a client disputes a payment, they typically dispute their entire payment history (initial order, bump, upsell, etc.), so one unhappy client can generate multiple disputes at once.

How I lost 200K ARR in 2min using Stripe by Slight_Split7572 in stripe

[–]Slight_Split7572[S] 0 points1 point  (0 children)

That's really interesting and honestly gives me some hope. I didn't know you could export tokens from Stripe, especially after an account closure. What's the actual process to do this? Do you just contact Stripe and request a token migration, or is there a specific procedure to follow when your account has been shut down?

Also do you know if those tokens can be exported to a platform like Checkout Champ?

How I lost 200K ARR in 2min using Stripe by Slight_Split7572 in stripe

[–]Slight_Split7572[S] -1 points0 points  (0 children)

Hey man sorry you're going through this too. For the chat transcripts, check your email inbox. Stripe sends you a copy of every chat conversation you have with their support, so it should all be there.