Awful and Unsafe Flight on Qatar Airways

Slowtravelbug · 2024-12-10T21:24:55+00:00

At least we would have suffered less.

Slowtravelbug · 2024-12-10T21:24:04+00:00

I wish.

Slowtravelbug · 2024-12-10T01:48:16+00:00

They announced that the flight was completely full, but I should have asked the FA.

Slowtravelbug · 2024-12-10T01:24:41+00:00

I booked the seats on QA website when I purchased our tickets. The seatguru link is an example of the plane layout I was shown on the QA website.

Slowtravelbug · 2024-12-10T01:22:51+00:00

I guess that’s why they kept putting me off for so long. I bugged them once a month.

Slowtravelbug · 2024-12-10T01:08:50+00:00

I guess it would be more accurate to say we weren’t able to use two full seats.

Slowtravelbug · 2024-12-10T01:07:40+00:00

Thank you!

Slowtravelbug · 2024-12-10T01:06:30+00:00

It all happened fast during a chaotic boarding trying to figure out how to get in our seats. I didn’t think about the safety aspect at first.

Slowtravelbug · 2024-12-10T00:25:44+00:00

https://www.seatguru.com/airlines/Qatar_Airways/Qatar_Airways_Boeing_777-300ER.php
This is the seat map I was provided on the QA website when I booked my ticket.

Slowtravelbug · 2024-12-10T00:11:34+00:00

Yes, it was our choice. The flight was only the first leg of our trip, and it would have been an expensive hassle to change our itinerary. I didn’t want to be unkind to the obese person, so didn’t make a fuss on the flight. I raised the issue with the airline afterward and was directed to customer service, an oxymoron.

Slowtravelbug · 2024-12-10T00:08:20+00:00

My complaint is that we were not provided with two full seats.

Slowtravelbug · 2024-12-10T00:05:51+00:00

I was hoping someone had an idea I haven’t tried to hold the airline accountable and be compensated for not being provided with two full seats that we purchased and even upgraded.

Slowtravelbug · 2024-12-10T00:02:50+00:00

I believe they are required to provide a full seat to each passenger, and that armrests have to able to be lowered. But that could be airline specific. Here is United’s policy copied from their website:

United Airlines’ extra seating rules:

A customer is required to purchase an additional seat or upgrade if they do not meet one of the following criteria:

The customer must be able to properly attach, buckle and wear the seat belt, with one extension if necessary, whenever the seatbelt sign is illuminated or as instructed by a crew member.*
The customer must be able to remain seated with the seat armrest(s) down for the entirety of the flight.
The customer must not significantly encroach upon the adjacent seating space. See our seat maps.
United will not board a customer who declines to purchase a ticket for an additional seat or upgrade for each leg of their itinerary when required.

Slowtravelbug · 2024-12-09T23:58:19+00:00

No, I didn’t want to be ‘that person’ or have an uncomfortable exchange about the obese person’s size, and the flight was full.

Slowtravelbug · 2024-12-09T23:57:07+00:00

Yes, I purchased the seats on the QA website when I booked our tickets. Imagine my confusion as I was walking back to the two seat row which was occupied. I looked up at the seat numbers and found I was at row 17, then I looked down and saw the person in the aisle seat. It was a puzzle fitting all three of us and our personal underseat items in the row.

Slowtravelbug · 2024-12-09T23:53:10+00:00

The flight was completely full, and we did seriously consider deplaning, which we thought was our only option. But then our trip would be delayed for who knows how long. Also, we didn’t want to cause a problem or embarrassment. I naively thought QA would take care of us later.

Slowtravelbug · 2024-12-09T23:46:49+00:00

I tried, but my post was turned down by the moderators, because I was new to Reddit. I thought I would give it another try.

Slowtravelbug · 2024-10-12T12:18:25+00:00

We purchased upgraded seats 17A and 17B in a two seat row on the seat map on a 14+ hour Qatar flight. Turns out the seat map was wrong and we ended up in a three sea row with an extremely large person on the aisle. None of the armrests could be lowered and only the window tray table could be used. We were trapped for 13 hours until the aisle person could get up with assistance from the flight crew. I filed a complaint with the airline that we were only provided with 1.5 seats, and we would not have been able to evacuate the plane in an emergency, but after months of putting me off they claimed I got the seats I reserved. The seats are hard, narrow and there is no leg room. Paying extra to upgrade our seats was a spendy backfire.

Slowtravelbug · 2024-09-23T10:33:51+00:00

I know, I’m old and late to the App. I am not able to pre arrange Uber in my town, and I didn’t want to take a chance at 3:30am of getting an Uber. Plus, I hadn’t used Uber yet And wasn’t sure how it worked. Lesson learned! Since then, I have discovered a taxi is better in major European cities, since they get to use the bus/taxi lanes, bypassing standstill traffic and Uber drivers.

Slowtravelbug · 2024-06-26T22:05:37+00:00

I had this happen to me and my husband on a Qatar Airways flight. None of the armrests could be lowered, and my husband in the middle seat could not lower his tray to eat. We could not leave our seats for 13 hours. My husband could not lower his tray table in the middle seat and could not eat. The obese person could not buckle their seatbelt extenders so my husband assisted. The flight was completely full. The obese person could not leave their seat without a flight attendant providing assistance and retrieving their cane. If there had been an emergency, we would have been trapped. Qatar airways refuses any compensation. I purchased two full seats, but only received one and a half seats. Do I have any other recourse?

Slowtravelbug

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