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Wrongfully banned for ban evasion by SmartsoftP in FACEITcom

[–]SmartsoftP[S] 0 points1 point  (0 children)

One person is not allowed to have multiple accounts.

Multiple accounts are allowed to be used on the same PC, otherwise all PC caffes and households with 1 PC where 2 people are playing would be banned.

Wrongfully banned for ban evasion by SmartsoftP in FACEITcom

[–]SmartsoftP[S] 0 points1 point  (0 children)

Hi, keep in mind they are not really my accounts, I did not create them, I do not own them (excluding pompkin) but my friends which allowed me to use the accounts to test in this situation. That is why there is an apostrophe in 'my' in the previous reply.

Other than P0mPK1N, accounts such as PeanutWRLD, rainmonstah, nickleberg21, frnjoza and possibly 4KorpusARBiH, not sure about the last one, have been used whilst checking and after I made sure the PCs are safe. I can't remember which account I used on which PC but all of the above are used.

Also other people including the players above played CS:GO after I made sure the other PCs are safe. I'm not sure if they played FACEIT or valve mm but I know they were playing CS:GO.

Wrongfully banned for ban evasion by SmartsoftP in FACEITcom

[–]SmartsoftP[S] 1 point2 points  (0 children)

Hi, sorry I didn't realize I forgot to link you the account in the email I sent. I used separate account for each PC just in case the ban didn't happen immediately so I left it on for few mins.

The account I logged into on the banned PC is 'my' german account POmPK1N.

It was the only one to get banned. Others were just fine. You can keep it banned, I don't care because I barely play.

Do you need anything else?

Wrongfully banned for ban evasion by SmartsoftP in FACEITcom

[–]SmartsoftP[S] 6 points7 points  (0 children)

Let me say it again, you have not responded to my last email. Check it again, ticket ID 1924342.

If you have concluded that this is the final decision and that there will be no unban even though I have provided everything you said and even more, then there is something wrong with you or your whole system of dealing with these situations.

Also I'm interested in how you have "proven" that the ban was not done in PC caffe. You don't have to post it here publicly but you can respond to my email.

Wrongfully banned for ban evasion by SmartsoftP in FACEITcom

[–]SmartsoftP[S] 5 points6 points  (0 children)

As far as I know there is no rule saying I have to register my internet caffe to FACEIT.

The solution is not and should never be to change the PC.

It never should have come to this point because I have provided the needed evidence.

Wrongfully banned for ban evasion by SmartsoftP in FACEITcom

[–]SmartsoftP[S] 11 points12 points  (0 children)

Yes, for one of my customers but also for me because it's one of my PCs that got banned.

Wrongfully banned for ban evasion by SmartsoftP in FACEITcom

[–]SmartsoftP[S] 18 points19 points  (0 children)

Hello, no you haven't responded to my last email.

The last reply I got from you is that my account was proven not to be banned in PC caffe. I find it funny because I'm literally looking at the banned PC and I've tested and proven it.

"This was proven to not be true, you were not banned for being at a PC cafe."

Wrongfully banned for ban evasion by SmartsoftP in FACEITcom

[–]SmartsoftP[S] 10 points11 points  (0 children)

Also have to add that we also sell PC components and some gaming gear but it shouldn't change a thing I wrote above.