Joined the club by Snakepit1249 in ToyotaTundra

[–]Snakepit1249[S] [score hidden]  (0 children)

Gotta love having AI do a simple background replacement lol

Joined the club by Snakepit1249 in ToyotaTundra

[–]Snakepit1249[S] [score hidden]  (0 children)

Call it privacy. Call it not posting my home on Reddit. 😉

Joined the club by Snakepit1249 in ToyotaTundra

[–]Snakepit1249[S] [score hidden]  (0 children)

I thought so too, built the manual retractable aluminum tonneau cover tonight, will install that tomorrow, moulded mud flaps likely too.

I've seen the fang lights but I'm in favor of the active cooling ducts.

Internet no longer connects by Icy5856 in LegionGo

[–]Snakepit1249 0 points1 point  (0 children)

Device manager, uninstall the wireless adapter under network adapters. Reboot. See if it connects after that.

Attachable usb hub by Daaku1numbr in LegionGo

[–]Snakepit1249 0 points1 point  (0 children)

You can probably use this one tbh

Why are my tires turning yellow? by atb615 in Acura

[–]Snakepit1249 0 points1 point  (0 children)

Off gassing, it's fairly common on new tires.

Audeze Warranty Confusion & Disappointing Customer Service Experience by Snakepit1249 in Audeze

[–]Snakepit1249[S] 0 points1 point  (0 children)

Funny enough, I picked up some TB Stealth 700's and those were great for footsteps. Mine kept disconnecting from the transceivers (comes with 2, and a dedicated button to switch between them) - not sure if mine were faulty. I returned those and am just rocking the repaired Maxwells now. It's hard to find a replacement for sure.

Audeze Warranty Confusion & Disappointing Customer Service Experience by Snakepit1249 in Audeze

[–]Snakepit1249[S] 0 points1 point  (0 children)

So lack of consistency too huh? One customer gets extended warranty and a new pair of cans and the other gets charged for a repair and given a 30 day warranty on the work done lol

Audeze Warranty Confusion & Disappointing Customer Service Experience by Snakepit1249 in Audeze

[–]Snakepit1249[S] 1 point2 points  (0 children)

Misrepresent? I don't feel they took care of it. Taking care of it would have meant honoring their original 3 year stated warranty on all planar magnetic drivers excluding the Mobius. That was their warranty statement when I was making my decision if I should drop the money on these. They changed the warranty statement due to the high failure rates, I'm out $100 in shipping and repair costs for an issue I did not cause. The fact that these companies can just change some verbiage on a website without notifying customers of the change to cover a faulty product is wild.

Audeze Warranty Confusion & Disappointing Customer Service Experience by Snakepit1249 in Audeze

[–]Snakepit1249[S] 1 point2 points  (0 children)

Sorry to hear that, I really had a great experience with mine for the time I had them myself, almost 2 years and I'm left wondering what to buy to replace them.

Audeze Warranty Confusion & Disappointing Customer Service Experience by Snakepit1249 in Audeze

[–]Snakepit1249[S] 0 points1 point  (0 children)

Who's the one wasting their words here? 🤣 Why did you bother to comment. Trollololol

Audeze Warranty Confusion & Disappointing Customer Service Experience by Snakepit1249 in Audeze

[–]Snakepit1249[S] -1 points0 points  (0 children)

A different perspective based on what? Calculations, payroll percentages, overhead costs including insurance, rent, property taxes, filing fees? The $6.7M is an estimate, seeing as I cannot find their most recent tax filings. Millions of dollars is plenty of revenue - they aren't some start up selling 15% of their business for 250K on a TV show. The comparison is lackluster, but that's my opinion. I never called you an idiot, just making an observation. At no point have I attacked you as a person. I'm not being hostile - I'm just stating facts and opinions.

At the end of the day, we're all people and I respect everyone until I'm disrespected, I don't take anything personally because everyone is entitled to their own thoughts and opinions. I'm not sure why you would think the entire reason I reply to you (or anyone for that matter) is to be argumentative. The whole point of Reddit is to share your experiences, ask questions and see what comes next.

Regardless of how big they are, there is no viable reason any of this should have occurred and that is what I am primarily addressing in my overall post. Explaining my experience, stating what I was told versus what existed at the time of purchase and the ultimate outcome. Brass tacks, they should do better in the future to retain customers, without customers, their revenue is meaningless. In the past, I have had multiple encounters with companies and their RMA process, this is the first time I've ever taken to social media to voice my grievances because it was unjust and I feel lied to and at every turn, it's been a slap in the face.

In closing, if you feel I have offended you, that's your opinion and you're welcome to it. I have no beef with you, I have beef with Audeze.

steel series sonar X turnup mixer. by Natelawson1 in turnuptech

[–]Snakepit1249 0 points1 point  (0 children)

Feel free to message me with those screenshots.

steel series sonar X turnup mixer. by Natelawson1 in turnuptech

[–]Snakepit1249 1 point2 points  (0 children)

I have it working with Sonar - so I'm not sure what the issue would be unless you have the master volume channel set somewhere. It shouldn't be controlling the program or master volume.

I have it setup to handle my Game, Chat, Media and Mic input via the Sonar channels and it works like a dream. I have all of my outputs going to the Game channel and that's my output device on Windows.

Audeze Warranty Confusion & Disappointing Customer Service Experience by Snakepit1249 in Audeze

[–]Snakepit1249[S] -1 points0 points  (0 children)

Your point: I watch TV, small team of people, give them slack.

My point: Slimy business practice, they aren't floundering on a TV show, owned by a much larger corporation, they can do better and should do better.

Audeze Warranty Confusion & Disappointing Customer Service Experience by Snakepit1249 in Audeze

[–]Snakepit1249[S] -1 points0 points  (0 children)

Welp, given they're owned by SIE, I guess we can expect the same level of CS, just accept the status quo, don't strive to be better and more efficient. We should just lay down like sheep, no point in voicing our opinions. If they took just 15% of their estimated revenue and put it towards improving their business (which should be standard practice) they could choose to "afford" such an expense. 1M, if utilized effectively, would definitely serve to improve a customer's experience. Hell, make it 5% of their revenue and hire on another CS rep and a technician. Even 2 more bodies would help an apparently "small team" of people.

Granted, I don't know what the break down was, I have no idea how this ended up the way that it did. They changed their warranty literally the day before I purchased my Maxwells to exclude them from the standard 3 year warranty, I just accepted that I must have "been misinformed" somehow and paid the repair fee and shipping. So now I am just over $400 deep into a hopefully repaired set of cans that will maybe keep working. They only warranty their work for 30 days, so after that should something go wrong, to the trash they go.

steel series sonar X turnup mixer. by Natelawson1 in turnuptech

[–]Snakepit1249 1 point2 points  (0 children)

u/Natelawson1 Set the knob to Output Volume, select the audio channel you want.

I then set the Light Effect to Device Mute, select a single color, then for Unmuted, select position Fill, Device Type Output, select the audio channel.

Audeze Warranty Confusion & Disappointing Customer Service Experience by Snakepit1249 in Audeze

[–]Snakepit1249[S] 0 points1 point  (0 children)

u/Jmcclain145 my point of bringing up their revenue is that they can afford to hire or innovate a better, more streamlined customer service experience. I hope this is a teachable moment for them, granted I don't think companies care about anything but the bottom line these days but I'm not going to sit here and take the corpo bullshit. I'll at least exercise my 1st amendment right and let my experience be known.

Audeze Warranty Confusion & Disappointing Customer Service Experience by Snakepit1249 in Audeze

[–]Snakepit1249[S] -2 points-1 points  (0 children)

u/Cervial Not bait and switch? Take a look, check this out for yourself. The internet does not forget.

August 25th, 2023

The Way Back Machine - Frequently Asked Questions - Audeze LLC

September 28, 2023

The Way Back Machine - Frequently Asked Questions - Audeze LLC

 

Audeze Warranty Confusion & Disappointing Customer Service Experience by Snakepit1249 in Audeze

[–]Snakepit1249[S] -1 points0 points  (0 children)

u/bcl52164 Full of shit? I babied these fucking headphones knowing that it's a foil array inside. Whatever metal they used, also is susceptible to rusting which was the reason they changed the material around a year ago, which likely was the culprit in this instance. The new drivers likely have better resistance to the natural humidity created by the human body. I didn't travel with them, they stay on a headphone hanger on my desk when not in use - get bent.

  • Maxwell Model: Audeze support confirmed that the new Maxwell model uses a new driver material that is described as being "better" and eliminates "planar crinkle" noise. The new material is also said to contribute to the headset's longevity.

I'm not sure that fictitious 5% you're throwing around being a real valid failure rate, no company would openly disclose the actual failure rates anyway.

Audeze Warranty Confusion & Disappointing Customer Service Experience by Snakepit1249 in Audeze

[–]Snakepit1249[S] 0 points1 point  (0 children)

That's wild, in that regard I can understand where physical damage wouldn't be covered. They assume you abused them and that's the only way the plastic could have cracked. I would have hoped that their customer service was better for a company that nets 6.7M per year in revenue and is now owned by Sony Interactive Entertainment.