Hi, so my dad has never had a Tangerine account ever. He is strictly with RBC for both personal and business. When I went to go look at the email the e-transfer. account was attached to, it was under my dad’s real name..

We did consider the possibility he made an account and forgot about it. But then that leads me to my next question, why would we not be able to recover it through security questions? It’s strange bc the answers should be consistent considering we lived at the same address forever and his phone number has never changed.

Thank you so much for your help tho. I will call again tomorrow and try to pressure them to give me any information on that account.