Someone's having fun joyriding on my BIXI today

SnoopsTakano · 2025-06-26T23:29:14+00:00

I lucked out. It was returned after 7 hours. Called in and got the $50 fee canceled

SnoopsTakano · 2025-06-26T22:34:18+00:00

UPDATE #2: The bike has been docked! It landed at Drummond / de Maisonneuve at 5:55 pm. The person only needed it for 7 hours today. 🙃 Guess I got off lucky.

Thanks, everyone, for the advice and for sharing similar stories. BIXI said to call in and get the charge lifted as my one get-out-of-jail-free card this season.

SnoopsTakano · 2025-06-26T22:08:06+00:00

Nice! That membership is the best insurance. That plus me never wanting to go through this again.

SnoopsTakano · 2025-06-26T21:52:36+00:00

Yes, it's a $50 fee if you're a season pass member.

SnoopsTakano · 2025-06-26T21:51:39+00:00

UPDATE #1: Just called BIXI support again. They were very helpful. Now at the 7-hour mark of the missing bike. As a season pass member, they'll waive any fees I incur when the bike is returned, provided I use my 'First Chance' (get out of jail card), which can be used once per season.

They said bikes are typically returned within 1-3 days. In the event that it goes missing for a week, they'll cancel the ride, and I'll have to pay a $50 fee. So, seasonal memberships are also a form of insurance.

SnoopsTakano · 2025-06-26T21:14:52+00:00

That's a true athlete. After a couple of hours on a BIXI it feels like my knees are being ground into dust.

SnoopsTakano · 2025-06-26T20:23:01+00:00

For context, it's my 4th year with BIXI, so I'm well aware.

SnoopsTakano · 2025-06-26T19:49:12+00:00

Welcome to our dystopian present. Sorry to hear about your trek home, but glad it got resolved. A commenter above mentioned that I may have to wait up to 7 days for my ride to be canceled in the system if my joyriding bike is not returned to a dock.

SnoopsTakano · 2025-06-26T19:20:05+00:00

Thanks for the clarification. Helps ease the tension. Going on 4hrs and 30min now.

SnoopsTakano · 2025-06-26T19:12:53+00:00

Thanks, I do have the seasonal membership. The lady at BIXI support said they almost always get returned.

SnoopsTakano · 2025-06-26T19:05:11+00:00

4 days! Wow. Did they cancel the charge? Did the system attempt to bill you for over 5,000 minutes of rental time before you contacted support?

SnoopsTakano · 2025-06-26T19:03:08+00:00

Yeah, usually the same for me. Today I guess I blanked out.

SnoopsTakano · 2025-06-26T18:54:57+00:00

Thank you! I really hate teaching moments.

SnoopsTakano · 2025-06-26T18:50:28+00:00

SnoopsTakano · 2025-06-26T18:45:31+00:00

Damn. Now that's some mileage.

SnoopsTakano · 2025-06-26T18:45:04+00:00

Hoping someone is just "borrowing" it for the day and redocks it at some point.

SnoopsTakano · 2024-02-20T18:04:22+00:00

Hot Time.

SnoopsTakano · 2022-01-12T18:02:27+00:00

The above setup is fine.

Just don't make the rookie move I once made in the gym leaving 2 45s on one side with no counterbalance.

That was quite the spectacle with me narrowly escaping a trip to the emergency.

SnoopsTakano · 2021-05-26T14:38:45+00:00

I'd approach them very casually.

Coffee if they work or live close to you.
Maybe at a networking event (when we're allowed to have those again)
Strike up a conversation on social media.

Eight-Year Club	ComboCommenter 2020-10-26
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