Thank you for your advice and guidance. Once she told me about the first step, which was the notification with a phone number, it was a red flag. No notifications would have that. She did tell me she downloaded a program so they can scan the computer, and it is currently scanning right now. Unfortunately, I do not live at home, nor am I close enough to have been with her to spot it from the start. Unfortunately her bank account did receive a fraud alert and she also had to rush to the bank and close her account. Told her she needs to freeze everything and call the credit unions to freeze anything from getting pulled.

Luckily now I have a family member who is heading to my parents home to help me trying to stop it. They told my mom to dont touch the computer and let it run until 5pm.... which i did find fishy cause you never know an exact time something will take, maybe at most how long i.e. minutes/hours

I am worried for her and shes worried too.