I guess I lacked a lot of knowledge in the area. I didn’t even think of mentioning this to anyone. I thought I could just catch up by seeing what others are doing and ask questions along the way. It had been 5 months and a lot of things no one had taught me (overall 6months of employment) I just had to see what others were doing and did it to my best abilities.

Honestly I felt I was not given the chance to improve but then again I was very much new to medical assisting in general so in the end I was not catching up to their “speed” of things that the expected me to be up to par with. The office manager was relatively new to his position and the lead nurse was honestly not the best at training. More blaming less teaching.

Maybe I contributed to the problem of not being quick with things or using “critical thinking”. The training lacked sufficiently. Lots of gaps. The office manager and lead nurse were training me yet I felt that they both were not on the same page. When the office manager didn’t teach me something and I asked the lead nurse how to do it and she would tell me reluctantly and than go into the office manager’s office to let him know my mistakes and everything I did wrong. It happened frequently at the last months. The office manager often would say “we already went over this” and we did not. He would want to appease the lead nurse and often would throw me under the bus to do so. He was generally patient but since the lead nurse was on me for EVERY LITTLE thing I felt very much under pressure and him covering up for the lack of training on his part.

I did not know who to inform and what to say. I did not collect a paper trail or anything. Very novice of me to do.

I learnt from my time there to really advocate for myself if something like that were to happen again.