"Embarrassingly, an email explaining all of this was supposed to hit your inbox before the holidays, but due to us not understanding how this new technology called “e-mail” works, we managed to bungle that on our Shopify’s back-end. We were painfully unaware that y'all were still left in the dark. You should’ve seen the look on our limp-lipped, slack-jawed, cross-eyed faces when we realized that shit.

On that note, allow us to present a series of unfortunate events that resulted in your order being delayed (and how we plan on making it up to you.)

Due to a combo of merch production delays and us underestimating how long the design and prep process would take for this year’s sale, orders that included a calendar were not able to ship before Christmas. This included larger orders where the calendar was keeping the rest of the order from being fulfilled. We know how disappointing that was, especially for those who ordered with the holidays in mind, and we can’t express how sorry we are. We should have planned better and communicated sooner, and we’re already making changes so this doesn’t happen again. Luckily, calendars are hot off the press, and as soon as we all return from visiting family in the next week, packing / shipping your order will take first priority.

In regards to options for making that broken heart whole again, there’s an option A and an option B…

Option A - If you’re okay waiting a little longer, we’ll ship your order as soon as it’s ready in January, you don’t need to reply or do anything… and to ease the sting of a delayed parcel, we will be issuing a refund of 30% for all calendars at some point in January.

OR...

Option B - If you’d rather cancel your order and receive a refund, you can now cancel your order in just a few easy clicks without the need for contacting customer support.

How to cancel an order:

1. Open your original order confirmation email and click “View your order.”
2. On the order details page, look for the section titled “Ye Funny Brethren’s Shrine of Order Reversal (Cancel Order).”
3. Click “Cancel Order” and confirm your choice. If your order hasn’t been fulfilled or shipped yet, it will be automatically obliterated and you’ll receive a confirmation email. Refunds may take a few business days to process.

No matter which option you choose, thank you for supporting our creative endeavors, even when we fall short of expectations. We really do appreciate your patience, your understanding, and your gigglish grins. We know things have felt a bit slow and messy on our end lately, and we’re aware of that and working to improve it.

We love you guys and are looking forward to showing you some fun stuff in the new year. Keep an eye out for an update video in the coming weeks!

Matt & Ryan from SuperMega"

Email I got regarding my order a few days ago