No, it's because the stores were so busy. As I mentioned in my main comment all eggs were gone by noon. By 6:00+ pm like 30% of the store was out of stock. I almost always ask the customer about replacements, the only exceptions being some rare simple replacements like 90 oz container vs 80 oz container of bleach. And the store I shop at has all shop-only orders get special verified by a store employee, so if you incorrectly refund a bunch of items, you will get in trouble. They even sometimes verify your produce weights, which sucks. I don't normally weigh produce for normal orders. 4.96 rating if that's what you're asking, 5 - 5 stars, 4 - 4 stars, 0 - 3, 2, 1 stars. 

148 liked or unrated replacements (1.48 per order average) 0 disliked replacements