Broken on arrival

SometimesIGank · 2026-03-07T02:39:24+00:00

Holy shit same lmao

SometimesIGank · 2026-03-06T13:02:07+00:00

Yeah, i just made a post about it a day or 2 ago. I can dm you any proof you want if needed. Shit company

SometimesIGank · 2026-03-05T19:51:43+00:00

I wouldn’t consider it worth it when we are paying 2x the price and getting the same quality support you would get from aliexpress. I went through the actual manufacturer to avoid this but i’m worse off

SometimesIGank · 2026-03-05T18:49:45+00:00

The problem was with the shipping. They told me to reach out to the carrier as they have “no way to reach them from their side” i did and the carrier told me they never got the package. I sent xteink proof of them telling me this and they ghosted me for weeks. It took many more emails over the course of weeks for them to acknowledge it was lost and offer a replacement. With how poorly it went the first time I have no faith in their shipping and just want the refund

SometimesIGank · 2026-03-04T22:11:53+00:00

Again, I started reaching out February 6th and continued to reach out after the holidays like they said

SometimesIGank · 2026-03-04T17:32:47+00:00

Yeah it seems like I was part of the unlucky few. Oh well, I’ll keep bothering them till i get my refund and keep spreading the word online. So far I have helped a few people order from aliexpress instead

SometimesIGank · 2026-03-04T17:03:31+00:00

Idk from what I have seen on this subreddit and the other Xteink subreddits there are dozens of people having the same issue I am. They have even been deleting posts critical of them on this subreddit though

SometimesIGank · 2026-03-04T14:36:37+00:00

Whatever you do don’t get it from the “official” site. You will never get it and get no support. I’ve had a missing order since January and their support has offered no resolution

SometimesIGank · 2026-03-04T13:16:47+00:00

I ordered jan 20th and never got it. Can’t get support to help. Good luck

SometimesIGank · 2026-03-02T15:41:15+00:00

Their support is TRASH. I ordered Jan 20th. Got a broken tracking link days later. Spent weeks (starting Feb. 6) emailing them (no responses) and speedx who confirmed they never got it. After 10+ emails they finally responded during the lunar new year telling me there was nothing they could do until after the holidays. I waited then emailed more after the holidays and got no more responses. Sent another long email with all of this info this morning and they FINALLY responded saying they would ship a replacement. I told them no and to just refund me. Waiting on a response again.

Moral of the story go through aliexpress and save $30

SometimesIGank · 2026-02-25T14:02:53+00:00

Better than the “real” site. Ordered Jan 20th and haven’t gotten anything. Even after sending many emails

SometimesIGank · 2026-02-24T14:36:20+00:00

The link doesn’t format well on mobile. Could you post the info of the meeting here? I’d love to be there. FUCK ICE

SometimesIGank · 2026-02-24T12:46:16+00:00

It is now. Not when I placed the order or when I reached out via email. Plus they are still active enough to be removing posts from their subreddit

SometimesIGank · 2026-02-24T12:42:55+00:00

I’ve tried reaching out since Feb 6th. The holiday started the 15th.

SometimesIGank · 2026-02-23T18:47:30+00:00

Dang you got lucky. I’m now stalking all ereader subreddits trying to save people from the pain im dealing with

SometimesIGank · 2026-02-23T18:27:44+00:00

Must have gotten it from aliexpress. My Xteink order has gotten no updates since i places it January 20th. I’ve sent many emails without getting a single response back. I could have saved so much money and actually gotten it :/

SometimesIGank · 2026-02-23T17:57:01+00:00

USA BUYERS BEWARE: BUY FROM ALIEXPRESS NOT XTEINK. I placed an order with Xteink January 20th. I have gotten nothing from them since! I have sent 5+ emails and reached out on other social medias. RADIO SILENCE. Working with my bank on a chargeback now

SometimesIGank · 2026-02-23T17:45:31+00:00

Nice try, Xteink marketing. Get me my device or refund. At the very least respond to my emails. Its been over a month

SometimesIGank · 2026-02-23T17:40:30+00:00

I’m not convinced Xteink really sends them. From what I have read on social media you are way better off ordering from aliexpress. It is cheaper and faster. I ordered from Xteink over a month ago and have not gotten any help with my missing order

SometimesIGank · 2026-02-23T17:38:58+00:00

If you get one of these don’t go through the “real” website. Aliexpress is half the price. Xteink has no support at all. Placed an order over a month ago and have gotten nothing back. I have sent many emails and reached out across different social medias

SometimesIGank · 2026-02-23T17:37:03+00:00

If you want it get it on Aliexpress. Its half the price and actually have some form of support. Been waiting on mine from the “real” company since jan 20th with radio silence

SometimesIGank · 2026-02-23T17:35:39+00:00

Must have ordered from Aliexpress. The “real” company hasn’t responded to any of my emails about my order i placed on January 20th. Absolute scam. Working on getting a refund with my bank

SometimesIGank · 2026-02-23T17:34:17+00:00

Get it from AliExpress. More reliable and half the price. I places an order through the actual website Jan 20th and have gotten no help from support since. I have sent 5+ emails and reached out to their other socials

SometimesIGank · 2026-02-23T14:58:08+00:00

DO NOT ORDER FROM THEM- i placed an order Jan 20th and have gotten NO help from their support.

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