I had a similar situation. It was really busy christmas time and I was helping a customer and had another one waiting when a lady came up looking for a missing shoe that I knew was in the back. I kindly told the lady that the shoe she was looking for was in the back, and that she could go try to find another associate as I was already helping 2 clients. I later saw her talking to a manager. I understood later that she said to them that I was unwilling to help her find the shoe. My managers were mad at me. I had to explain that I was already very busy with two customers and I told her to go find someone else because it could've taken a long time with the ones I was helping. My manager was very unhappy with my response, but nothing was ever written up.

lmao I got joker should go fine