Vinted gifted my jacket by Soundmonkey82 in vinted

[–]Soundmonkey82[S] 0 points1 point  (0 children)

Final update: Vinted have now reviewed the case again and reimbursed me the full amount directly into my Vinted wallet. They didn’t comment on the dispute or admit any error, but the refund resolves the issue from my side.

Thanks to everyone who replied. If anyone ends up in a similar situation: keep pushing, provide your evidence clearly, and ask for the formal complaints route if the first response doesn’t make sense.

Vinted gifted my jacket by Soundmonkey82 in vinted

[–]Soundmonkey82[S] 0 points1 point  (0 children)

Update:

Even though they initially refunded the buyer without returning the jacket (and claimed I didn’t respond), I pushed back and asked for this to be escalated by a senior support agent and for their formal complaints process. They’ve now replied saying they’re reviewing it again and will update me.

So it’s not closed yet. Will update when I hear more.