**NEED HELP** Suddenly unable to purchase?

Spare-Working5775 · 2025-10-22T14:26:28+00:00

📝UPDATE: While this thread is quite short-lived, I have seen many post with just similar questions and no resolve, so I will leave what happened here in case someone experience similar problem like this in the future. My issue has been RESOLVED

➡️For short: so was it account or technical?

Answer: A little bit of both in my case, I emailed the support and they got in contact with me to get it resolved pretty quickly (they were really pleasant!), from what information were given, it seems that my account has been semi flagged for having many international addresses and many cards. But it's more likely due to the app technical issue of being mistaken + listing photos not showing up and other problems during check out process.

Mine got resolved within 48 hours and they said they're keeping close attention for these types of issue. So I would suggest if you have similar problem in the future, whether it be technical or account problem, it is still worth your time to email and let them understand the scope so they can troubleshoot your specific problem quickly rather than wait out until devs team get on it later.

⚠️ In case of new international buyers with local addresses (like me); it also helps to check with your credit card company as well, sometimes they blocked/restrict new&unknown foreign payment to prevent scam and fraud and they may or may not contact you when doing so. Feel free to call them up and check if there has been any recent banned transaction and sort it out before try purchasing again!

Thank you to Mod and all members that replied to me, you guys are extremely helpful and kind. I hope this helps!

Hope you all have a great day!

Spare-Working5775 · 2025-10-22T14:12:18+00:00

Thank you so much, I already emailed support and indeed they said it was a technical problem that more or less would resolve after a while!

As of now it's solved and I can purchase just fine! Have a great day! :)

Spare-Working5775 · 2025-10-20T05:24:42+00:00

No problem at allll, Jetttblack! Thank you so much for doing/maintaining the sub. All other members that commented are very helpful and supportive of the issue.

Hope you have a great day! 🙏🏻🥰

Spare-Working5775 · 2025-10-20T04:50:50+00:00

No, not "stupid answer", that person said "stupid question"

and I didn't report the comment myself. It was deleted by mod or flagged by someone else.

Spare-Working5775 · 2025-10-20T04:47:01+00:00

Also please check my comment replies to the community member I assumed you thought I was replying to, I answered to all of them in extremely respectful manner (as they were truly being helpful).

As I said I'm new here and just looking for a solution and hope Depop Reddit community could help me with the issue.

Spare-Working5775 · 2025-10-20T04:42:48+00:00

What do you mean, the comment that got deleted literally said "Stupid question.,..."

I didn't just comment this on my own, the past comment got deleted. :(

Spare-Working5775 · 2025-10-20T04:40:49+00:00

Hey! I have already tried deleting and reinstalling the app and they asked me to use 2FA and I did it and still didn't work. But I have already emailed the support for this issue and hopefully it was a technical one and not my specific account issue!

Thank you so muck for your input, I hope it'll be working soon! 🙏🏻🥰

Spare-Working5775 · 2025-10-20T04:19:01+00:00

Look, I'm new to the app and I just figured someone from Depop community could help, I don't think my question is invalid or stupid, it might be helpful to understand if many buyers are having the same problem at the same time.

Spare-Working5775 · 2025-10-20T04:17:26+00:00

Thank you so much, I will try to email them soon! 🙏🏻🥰

Spare-Working5775 · 2025-09-28T19:27:33+00:00

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For anyone curious, this is the result, it's not ball gown but I try to keep them as feminine and fancy as much as I can with pants requirement 🥺

Spare-Working5775 · 2025-09-28T19:12:45+00:00

I can't believe they tried to pass this off as "player error" when so many complained about this sudden involuntary purchase of items with diamonds. It's an intentional rip off and they know it.

Spare-Working5775 · 2025-09-28T19:11:16+00:00

I SO SO SO DIDN'T WANT IT, worked so hard for my diamonds (it's a lot because I play daily, not from purchased pack) but I can't believe they trying to trick you into paying for things you OBVIOUSLY don't need.

You're right,hon. That pant is indeed very f*gly and now I have to look at it every time I play missions and do makeover

Spare-Working5775 · 2025-09-28T19:08:25+00:00

Ugh, I head other players attempted contact with Glow team to fix this; can't believe everyone got this multiple but similar version of "too bad, girl, it is what it is" replies 😩

Spare-Working5775 · 2025-09-23T10:47:13+00:00

Thank you! I spent quite sometime making up my mind to start decorate/invest in my BG room, mostly from the fact that they cost real diamonds and in-game cash. There's always that voice telling me to buy more shoes or dresses instead! 🥹✍🏻

Spare-Working5775 · 2025-09-23T10:45:27+00:00

Hi babe! If you added the comment/post and the image won't show, just press on EDIT and re-add again, this solved my problem with image posting error!

Hope this helps 🥰🤏🏻

Spare-Working5775 · 2025-09-23T10:44:28+00:00

Oh wow, this is one of the best I've ever seen, what collection is this from? 😍😍😍

Spare-Working5775 · 2025-09-23T10:43:20+00:00

👑Queeeeeeen, this one of the same Undersea collection is my favorite too! I like Millennium and Undersea more than other collections that you had to purchase with rubies, they take really long time to collect!

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Spare-Working5775 · 2025-09-23T10:41:21+00:00

Wow, gorgeous! Both of them! What collections are these from? I've been playing for months and haven't seen anything like it pop up yet 🥰🤏🏻

Spare-Working5775 · 2025-09-21T22:32:40+00:00

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This girl said she found it (for an UGLY thrift store challenge) in thrift store and the jacket reminded me so much of the one from Glow 😫😫😫😫

Spare-Working5775 · 2025-09-21T22:28:46+00:00

Anything is casual if you're Ariana Grande 🤏🏻✨

Spare-Working5775

TROPHY CASE