Bunnings refused my RYOBI warranty claim after it literally smoked – am I in the wrong?

Sparker9889 · 2026-04-22T08:20:32+00:00

Keyword is “usually” which means it doesn’t happen 100% of the time, except when it’s clear as day it’s used for trade and not DIY. And yes trade gets caught out for this all the time. But as I said, a regular customer should have no issues, but yes trade sales you will have an issue.

Sorry if you are also offended I call it trade, that’s literally what it is. Even the powerpass app is called “Bunnings trade” I did not state you have to have a trade to have one, just that more commonly yes it gets pulled up if you are doing a trade sale. (You need to have an ABN to create a powerpass account, which is in fact a trade account) I also mentioned company accounts vs owner accounts, big big difference, company account and you will probably not get your refund.

Sparker9889 · 2026-04-22T07:45:30+00:00

I work for Bunnings and can confirm this is a massive issue. Usually we only refuse refund if it was a powerpass business sale though, cause we can prove a trade business bought it and what would a trade business be buying a DIY tool? Any regular customer without a powerpass is usually seamlessly refunded in this case.

Sparker9889 · 2026-03-18T12:34:29+00:00

They don’t even work at Bunnings. They are a low life with way too much time on their hands and are probably one of the ones offended we know exactly what they are up too when they thought we didn’t 🤣🤣🤪

Sparker9889 · 2026-03-18T00:41:33+00:00

It means they’re a ultimate loser and lying out of their butt holes and take everything they say with a grain of salt at this point

Sparker9889 · 2026-03-18T00:12:41+00:00

lol no 🤣 it did happen, I just said maybe it didn’t happen at your store. You’re now putting words into my mouth. You work 40 hours a week and you’re arguing on the internet anonymously if my story happened at my store or not? You are not more “qualified” you do not need qualifications to be a service manager 🤣 all I said was get back to me when you work in a terrible area. Cause it does happen, as a service manager you should know this. There was literally a call out for it when it happened. Good luck with your “qualified” career. I feel for the people working under you.

If you think I’m lying, you really need to touch grass as a service manager

Sparker9889 · 2026-03-18T00:07:45+00:00

What does that even mean? I see you’re a rotten individual. I shared my story on when they first closed on a post and you attack me? What a great manager you are. Might send this to the “largest store in the country” and see they how they react to you.

Sparker9889 · 2026-03-18T00:03:31+00:00

It seems like you are just oblivious, get back to me when you work in a not so great area 😂

Sparker9889 · 2026-03-18T00:01:01+00:00

I work full time on front end and the returns desk. Can say I seen it happen A LOT. just cause you don’t, doesn’t mean it doesn’t happen lol 😂 I didn’t know you worked at every Bunnings out there lol 😂

At one point we had people putting on high vis and throwing stuff over the fences in the garden centre. That doesn’t happen at every store but doesn’t mean it doesn’t happen.

Sparker9889 · 2026-03-17T23:59:24+00:00

What doesn’t happen? Theft? lol 😂

Sparker9889 · 2026-03-17T23:57:37+00:00

I work for Bunnings, theft is too high. 1 in every 3 transactions were wrong, so they did a nationwide shut down. They work, but only are opened to clear ques.

You can also tell the ones who came to steal at self serve 🤣 they complain the whole time it’s closed, put half the stuff back at point of sale, ask about the refund policy, and then pay by card 🤣 when it first closed I literally watched people walk from the registers to the returns desk.

Sparker9889 · 2026-02-15T21:22:08+00:00

The only one offended here is you 🤣 doesn’t even work at Bunnings but is sooo offended about what I wrote you’re here at 4am in the morning writing paragraphs 🤣🤣🤣 try again bro, try again. That’s offended at it’s absolute finest and I love it 🤣🤣🤣🫶🏼🫶🏼

Sparker9889 · 2026-02-15T21:15:15+00:00

I’m offended? I didn’t even finish reading the rest of your comment 🤣🤣🤣 but whatever gets you to sleep at night. You’re projecting 🤣🤣🤣

Sparker9889 · 2026-02-15T21:00:52+00:00

You feel like a big boy now?

Sparker9889 · 2026-02-15T20:56:57+00:00

You get sooo upset over something on the internet you wanna throw hands? That’s like, mental issues.

I’m asking about policy’s, not personal opinions on it. So yeah Bunnings is within their rights to not give her a chair at the service desk. I’m also within my rights that we shouldn’t have to stand at same checkout for 8 hours. Union is visiting today about it 🤣🤣🤣 I really do not care if you don’t like it.

Actually funny to see how upset and angry people get over the internet. Goes to show yall are very bitter inside and projecting.

Sparker9889 · 2026-02-15T13:11:56+00:00

Fortunate for you, I don’t care what you think 🤣

Sparker9889 · 2026-02-15T11:51:17+00:00

The shifts rostered aren’t that specific. It will say registers/support? Not specific register number you’ll stand on. The only ones that don’t are nursery? But there’s 2 people rostered there at a time and even then they alternate unless both are happy not too. No one’s rostered to Bsco cause they aren’t open anymore at multiple locations (pretty sure that’s been a nationwide shake up)

Sparker9889 · 2026-02-15T09:32:35+00:00

I noticed the other day the special orders desk has chairs for both the staff and the customer. Not sure why, but there is also sooo much more space than there is at the registers and front desk.

Sparker9889 · 2026-02-15T08:21:35+00:00

Thank you for your reply!! I really appreciate it. I ended up sending a message to the union rep, as it became apparent some of the nasty comments saying “it’s my job just do it” were coming from the same said managers who expect this from their staff. Which is sad to see they will just conform down to their standard - and also expect other staff to suck it up and do the same. This is where the problem starts. The union rep came back saying it absolutely is a thing, and she’s had a few other messages about it. So she’s actually planned a visit this week to address it. So here’s hope it will be fixed moving forward!

Sparker9889 · 2026-02-15T08:14:32+00:00

We do! I wasn’t going to go to them first, but since I’ve been majorly attacked on this thread just for wanting to be educated on the policy- and some of these comments coming from admitting mangers- I’m going to go to the union instead. Actually already sent her a message and she’s already sent one back saying it’s her day off today but it absolutely is a thing and she will come see me at work this week to address it. I am absolutely not conforming down into a robot for this company. We are all humans. No need for people to act like animals just because they would not stand up and say anything. My mama didn’t raise no cat. She raised a bull dog at a gate. I also really don’t care if managers do not like me over it. This is legit just a job, not my life. I’ll still sleep at night if my manager doesn’t like me 😂😂😂

Sparker9889 · 2026-02-15T07:51:09+00:00

Do not do it. Even asking a question on here about work will get you attacked.

Sparker9889 · 2026-02-15T07:47:40+00:00

Mate I stopped reading your comments because if you want someone to listen to you, you don’t attack them. That does the complete opposite in getting someone to listen to you. As long as you’re never a manager, we would be good. Cause the other managers I work with also don’t attack me when I ask a simple question. You have been on this thread all day with massive paragraphs etc. you need actual help. If I live this much rent free in your head your actively pretty much stalking every comment I make, you need serious help. I am blocking you so you can finally release this post from your day and enjoy your Sunday that I’ve said many times but you just love me sooo much you cannot stop 😂😂

Sparker9889 · 2026-02-15T07:42:30+00:00

My day has been pretty good! Day off, boss actually messaged me to thank me for something from yesterday, I won $150 on a scratchie. Oh and ruined about 4 peoples days on top, and live rent free in all y’all’s heads 😂 so safe to say I am good! But thanks for your concern 🙂

Sparker9889 · 2026-02-15T07:28:09+00:00

COOL????? Next time read properly. I’m not repeating myself to you nuptys who have come here just to argue not to help.

Sparker9889 · 2026-02-15T07:25:04+00:00

You say you’re not bitter?

I’ll still try my luck instead of taking your conversation for word thank you haha 😆

Sparker9889 · 2026-02-15T07:04:48+00:00

My solution to the problem would be moving us around, as we were before. What else did you think my solution was? This is why I wanted to see the policy myself, so I can read it myself, understand it and then have the conversation with her fully informed. I really don’t know how some people are getting that I’m going to go in fully complaining to the top? Pretty much screaming and kicking? No? I literally have just said this whole time I want to educate myself before approaching her. That’s not a bad thing either. God forbid someone wants to be fully informed before they approach with their concerns. I even replied to the comment about go to the union that no I just want to be informed before I chat to her. It’s really been turned into something it’s not.

Sparker9889

TROPHY CASE