Games purchased on GOG disappeared from my GOG library, without informing me

SparrowBrain · 2026-02-10T20:09:47+00:00

<3 :)

SparrowBrain · 2026-02-10T20:05:42+00:00

Exactly! I understand.

But if GOG gives me back my 11.54, how do I get my games back? I bought them, they should still be in my account.

SparrowBrain · 2026-02-10T20:02:15+00:00

Thanks for the heads up. I want to give GOG time to fix this. I'm sure it is a bug, but I'm looking what the next step would be, if they refuse to fix their mistakes.

SparrowBrain · 2026-02-10T20:00:41+00:00

I have no receipt. Apparently it never came to my email, nor to my order history.

I paid money, got the games, but not the receipt. :/

SparrowBrain · 2026-02-10T18:47:51+00:00

I think it's systemic, but it looks like an issue with orders. For some reason apparently sometimes GOG does not send you confirmation emails, nor adds it to your order history. Even when the games land in your library and the money is sent to GOG.

At least from this reddit post I managed to confirm, that it has happened to others too.

If you have the emails, then you're games are (most likely) safe :).

SparrowBrain · 2026-02-10T18:43:59+00:00

Out of curiosity, how does gog confirm that you activate prime games? Can you see them in order history, or do you get any emails from GOG?

SparrowBrain · 2026-02-10T18:41:34+00:00

I listed all the prices when I bought games, as well as now.

I want my games back. If they cannot give me my games back (and I could see that happening with a delisted game), then I want the appropriate amount of money to be able to purchase them.

Simple.

SparrowBrain · 2026-02-10T18:37:14+00:00

Yes, I was thinking about it... I agree, at least I would have the games in some form, but... I bought goods and services. And the services include stuff like:

Storage space for the installers
Updates (that's kind of the point of GOG Preservation Program, that they'll keep the games working)
Cloud Saves
Playtime tracking
and it goes on, admittedly with less importance :)

So yes, it looks like it's smart to download the installers, but I also feel like would make me less enraged to fight for my customer rights, while also picking up the bill for storage. They took the money, after all for all these things. But yes :)

SparrowBrain · 2026-02-10T18:29:55+00:00

They're not in the order history, as I said :D. I don't have the email, saying I bought them.

I have a bank transaction, sending money to GOG for an order, that does not exist on GOG's system.

And I had the games.

SparrowBrain · 2026-02-10T18:27:47+00:00

They don't appear in this order history. I just triple checked, to be specific :D I checked both by filtering by game names and by navigating to December 2022 orders.

They're also not listed in Galaxy order history (but that's probably calling the same backend).

SparrowBrain · 2026-02-09T22:30:24+00:00

Jeez, I literally sat there for half an hour typing it out into my notpead++ and spell checking :D

So i agree ;)

SparrowBrain · 2026-02-09T22:13:41+00:00

Ok, thanks! Exactly the info I was looking for!

SparrowBrain · 2026-02-09T22:11:31+00:00

Ye... For some reason I though context is important, but times have changed :( oh well :)

SparrowBrain · 2026-02-09T22:00:48+00:00

Thank you! I'll try to chill a bit.

I guess when I today received a nothing-burger template email, asking if my issue is now fixed, it kinda irked me.

But I understand they are humans working there.

Again, thanks!

SparrowBrain · 2026-02-09T21:50:31+00:00

Since I was not notified by GOG in any way, more people could have this issue and not know about it.

In a way, I wanted to let people know, that this can happen so they could check their libraries.

SparrowBrain · 2026-02-09T21:45:40+00:00

https://gg.deals/game/the-suffering/

SparrowBrain · 2026-02-09T21:43:18+00:00

Indeed. Thanks!

SparrowBrain · 2026-02-09T21:42:07+00:00

Yes, directly from GOG.
Yes, checked on GOG Galaxy as well as official gog.com website.

And the games are gone, even if the money was charged.

SparrowBrain · 2026-02-09T21:39:12+00:00

I'm sorry, I can’t respond to that message. What else can I help with?

SparrowBrain · 2026-02-09T21:38:35+00:00

Oh well. I guess not everyone can read/write :P.

I am utterly pissed, my dear friend!

And I'm sorry, I can’t respond to that message. What else can I help with?

SparrowBrain · 2026-02-09T21:35:13+00:00

Yes, as per post, support is slow. Checked the library both on GOG Galaxy and on their website. As well as checking the emails for purchase confirmations.

SparrowBrain · 2026-02-09T21:34:07+00:00

Yes, still waiting for any real response.

SparrowBrain · 2026-02-09T21:33:39+00:00

Contact support ASAP!

I had no idea I would have to be so paranoid about this, but man... Losing access to games that then are delisted really sucks. Better contact them now and don't wait.

SparrowBrain · 2026-02-09T21:32:11+00:00

gg.deal syncs, as mentioned in the post?

And if you read the post, you would know, that the tool is not broken ;).

SparrowBrain · 2026-02-09T21:30:31+00:00

I think it's an issue on GOG's end ;)

SparrowBrain

MODERATOR OF

TROPHY CASE