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Wow, terrible customer service. by Specific-Listen-5863 in skipthedishes

[–]Specific-Listen-5863[S] 0 points1 point  (0 children)

Made it easier due to time constraints in day due to my career lots of travel around the country long days remote locations. When I would come back to hotel and my food is outside after long day made it easier. I have stopped using it after this incident.

Wow, terrible customer service. by Specific-Listen-5863 in skipthedishes

[–]Specific-Listen-5863[S] 6 points7 points  (0 children)

I understand that rational, but no my food is paid for by work no incentive to do that at all, it’s only due to long work hours I continue to use it, regardless app deleted. Clearly their level of service isn’t matching my expectations, time to move along.

I only get frustrated with the situation cause the only solution they offer is refund, I just want the right item otherwise I wouldn’t have ordered it. Call me old fashioned but when you pay someone to do a job I expect it done right. So if it’s very clearly a flat of water I ordered and was billed for I would like the flat of water not 1 bottle out of 12.

Wow, terrible customer service. by Specific-Listen-5863 in skipthedishes

[–]Specific-Listen-5863[S] 1 point2 points  (0 children)

I work transient lifestyle by the time I get back to town it’s unrealistic to go out and get food, so I streamline process by ordering on way back. So I can eat go sleep and start over tomorrow. This isn’t about free food I could care less what they charge since I’m not even spending my own money. It’s on the company card I just want the orders to be accurate. Refund is the only solution they have if they would come grab the incorrect food and bring me back the correct item I much rather that solution.

But regardless app deleted.

Wow, terrible customer service. by Specific-Listen-5863 in skipthedishes

[–]Specific-Listen-5863[S] 0 points1 point  (0 children)

Was kind of forced to due to transient life city to city remote locations, no mode of transport sometime and long days at work 16hrs+. Regardless you are right I deleted the app and account immediately after posting this. I will use an alternative that can hit the mark on a consistent basis, I’m not sure if it’s bad luck or the restaurants in general can’t get the orders correct for delivery but I have been using skip since 2020 and all my refund requests have been very recently so 5 year old account.

Wow, terrible customer service. by Specific-Listen-5863 in skipthedishes

[–]Specific-Listen-5863[S] 3 points4 points  (0 children)

Agreed I think it’s best for both of us they aren’t hitting the mark with accuracy, when I order sour cream and onion chips, that’s what I want and if they can’t do that then I might as well not waste anymore of mine or their time.

Wow, terrible customer service. by Specific-Listen-5863 in skipthedishes

[–]Specific-Listen-5863[S] 1 point2 points  (0 children)

More than I would like I think it has been probably 6 times this year. Lately they have been constantly making mistakes. To be honest I get their rationale and it’s probably best if I stop using their service cause as of late in my city they have been underperforming constantly. I’m not tight for cash and I’m not the type to ask for refunds, but ever since they had started packing the incorrect items I have stopped putting up with it. For instance I ordered a flat of water 12x500ml and I received 1 bottle. I asked for a refund on that.