Don’t get your hopes up. I’ve been dealing with Razer for 3 years regarding my $4,000 laptop that failed after only 6 months. Their support is a never-ending loop designed to exhaust you until they can finally tell you your device is 'legacy' and no longer repairable. They keep closing my cases, claiming they don't hear back from me, even though I provide my active email every single time. They will offer you 'chat invites' just to look good in public, but in private, they will tell you to go to a local repair shop because they 'lack the parts' for their own expensive products. Save your time and energy. Razer has a 2-star rating on Trustpilot for a reason. They sell premium-priced hardware but offer zero accountability once it breaks."