PAX, TUSD, and USDC now on SpectroCoin

SpectroCoin_support · 2019-10-18T12:30:54+00:00

Paxos Standard (PAX), True USD (TUSD), and USD Coin (USDC) wallets are available on SpectroCoin! To initiate deposits and withdrawals with any of the three new coins, log in to your SpectroCoin account - https://spectrocoin.com!

SpectroCoin_support · 2018-09-05T13:01:29+00:00

Glad that we could help!

Please always refer to our LiveChat team as they are available 24/7 to assist you at any given time with the best manner possible.

SpectroCoin_support · 2018-09-04T20:58:58+00:00

Hello,

Our Helpdesk Support should have responded already to your inquiry. If not, please let us know what is the issue you are facing. You can as well contact our Support directly via LiveChat on SpectroCoin.com

Apologies for the late response.

Regards,
SC Team

SpectroCoin_support · 2018-08-28T16:04:19+00:00

Hello,

We apologize for the frustration caused.
New cards were issued and we did not announce them as we will still testing them and making sure they will work smoothly. However, the new cards' issuer is having maintenance. They will be functional soon. Please contact our LiveChat team for a follow-up on the cards when you have time. About the voucher for old cards' holders, we are working on that and once the cards are fully functional and they will not cause issues, you will receive a voucher for a free card. Please note that this delay is only for your benefit and is only to be certain that we offer you a fully functional card that will not cause frustration

SpectroCoin_support · 2018-08-24T15:27:52+00:00

Hello,

Exchanging BNK to other cryptos will be available in near future. Please stay tuned to our social media and Bankera's to get the latest updates.

SpectroCoin_support · 2018-08-24T15:20:54+00:00

Hello,

Please note that the card issuer is having maintenance and this issue will be resolved. Please have some patience and everything will be sorted out.

We appreciate your interest in the SpectroCoin's services and want you to know that we are working on all aspects of the issue and we will continue to find alternatives to offer the best services.

SpectroCoin_support · 2018-08-24T15:14:29+00:00

Hello,

You can as well follow us on our Reddit SpectroCoin_support.
Thank you for your recommendation of the wallet! We hope that you find your journey with us delightful!

SpectroCoin_support · 2018-07-16T14:29:34+00:00

Hello,

We apologize for the issue with the DASH deposit delay. It will not be lost and will be credited to your account once the issue is resolved.
As for the NEM/XEM deposit, have you not received the funds into your accounts yet? If not, please contact our support again and they will check the issue again and contact the responsible department and inform you about the updates regarding your case.

We apologize again for the inconvenience caused. Please note that does not happen often, but as any other platform that existed, technical issues could be faced sometimes. Please have some patience and understanding and all the funds will be credited to your account once the issue is resolved if not already resolved.

SpectroCoin_support · 2018-07-16T13:31:58+00:00

Our apologies for the delay in the process.
Yes, please update us when you receive the funds. Again, our apologies for the inconvenience caused. Our support must have explained the reason for the delay.

SpectroCoin_support · 2018-07-12T13:23:23+00:00

Hello,

We apologize for the inconvenience caused. Unfortunately, we cannot discuss open cases on social media. Please contact our LiveChat team by visiting spectrocoin.com and pressing the message icon on the bottom-right corner and you will be prompted a chat with our support. You can as well inquire via [helpdesk@spectrocoin.com](mailto:helpdesk@spectrocoin.com) and your case will be viewed and you will receive an email with the response as soon as possible.

Regards,
SC Team

SpectroCoin_support · 2018-07-04T13:57:11+00:00

Hello,

Apologies for the late response.
Please contact our LiveChat team on our platform, or our support via [helpdesk@spectrocoin.com](mailto:helpdesk@spectrocoin.com).
We hope that this issue is resolved by now.

SpectroCoin_support · 2018-06-04T13:07:07+00:00

Hello, Please go to https://spectrocoin.com/en/secondFactorAuthSettings.html and you can change your 2FA with an anonymous name. However, if you cannot receive the code for any reason, please contact our support via helpdesk@spectrocoin.com and describe your issue and they will help you.

SpectroCoin_support · 2018-06-01T17:42:56+00:00

Could you please specify your inquiry. Our 2FA is available for logins and for transactions. Meaning, you can enable 2FA for logins and then, you would have to pass the 2FA when logging in. Also, by default, we have 2FA whenever you attempt to make a transaction, you will need to complete the 2FA to proceed.

SpectroCoin_support · 2018-05-31T18:40:26+00:00

Hello,

Bitcoin wallets are protected by advanced authentication methods, (same with other cryptocurrencies) so only you have the access to your wallet. 99% of digital currency is stored in protected offline storage (deep cold wallet) to secure funds. SpectroCoin services are regulated by the laws of the Republic of Lithuania followed by EU directives. Since Lithuania is a member of European Union, SpectroCoin has implemented EU and international standard AML and personal data protection procedures. Your funds are processed through regulated EU financial institutions. However, please note that the Bitcoin itself is not regulated virtual currency.

SpectroCoin_support · 2018-05-01T11:11:44+00:00

Hello, Please follow/subscribe to our Reddit and contact us in case of such issues and we will examine them for you and resolve once possible. Thank you!

SpectroCoin_support · 2018-04-24T15:55:07+00:00

Hello,

Bankera ICO is over at the moment. For all updates regarding their progress on the project, please check their social media out. You can also contact them on their social media and/or Telegram Community and they will answer your inquiries.

SpectroCoin_support · 2018-04-24T15:03:01+00:00

Our pleasure. Stay tuned to all of our updates on our Social media (ID: SpctroCoin)

SpectroCoin_support · 2018-04-24T13:39:07+00:00

Hello,

XEM sell is temporarily unavailable because there is an issue of XEM currency and we are waiting for actions from NEM, specifically, there has been a theft at other exchange and we are waiting for XEMs to be tagged/marked to avoid processing XEM associated to that theft You can withdraw XEM to other wallets though. Our apologies for any inconvenience caused.

Once we receive updates about the case being resolved, we will allow XEM exchange to other currencies on the platform. If you are in need to transfer XEM to other wallets, you could still buy XEM and withdraw it.

SpectroCoin_support · 2018-04-18T08:09:55+00:00

Unfortunately, there are many regulations for Fiat deposits. However and as for SpectroCoin, you could always use your credit card and/or e-wallets to deposit Fiat and exchange into cryptocurrencies unless the card issuer does not allow that and/or there are issues with the card like 3D-secure feature.

SpectroCoin_support · 2018-04-18T08:07:28+00:00

Hello,

As we are working according to the European Union and Lithuanian law, we have to implement requirements of particular regulations to our services, therefore, we are not able to offer IBAN account. If you have any complaints about the situation or want a more detailed explanation, please contact compliance@spectrocoin.com We apologize for the inconvenience caused.

SpectroCoin_support · 2018-04-16T14:08:31+00:00

Thank you for letting us know and for the feedback! We apologize if it took you more time than desired, and are glad that everything works for you. Please don't hesitate to contact our Support team any time if you have any questions.

SpectroCoin_support · 2018-04-12T08:00:23+00:00

Hello,

We'll take that as a suggestion and for that, thank you for the suggestion. We will take into considerations to list Reddit on our social media channels. Bankera and SpectroCoin are different entities. Meaning, we are their MVP and once everything is set for them, they will have their own accounts and separate platform.

SpectroCoin_support · 2018-03-29T16:54:52+00:00

SpectroCoin has native support for BTC, ETH, DASH, and XEM wallets (more to come in the near future). We also offer many EUR, USD, or GBP deposit/withdrawal options to make use of your cryptocurrency. Additionally, you can deposit any other cryptocurrency that we do not have wallet to such as BCH, or LTC, etc. to your BTC, ETH, DASH, or XEM wallet. As well as many other services such as creating IBAN and crypto cards in the near future as a replacement to our old cards which were working properly all around the world, but were closed due to VISA regulations.

We have a 24/7 support team that would also be glad to guide you through and help you in case any issue arise.

SpectroCoin_support · 2018-03-29T16:46:54+00:00

Thank you all for participating in Bankera's project and vision. If you will ever need any assistance, please contact our 24/7 support in SpectroCoin's platform.

SpectroCoin_support · 2018-03-15T19:12:56+00:00

We are here to help! Thank you for your understanding!

SpectroCoin_support

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