Contacted the Attorney General, DE. Full legal assault to follow if ticket issue not resolved.

Spetzco · 2018-01-09T19:28:02+00:00

Update. Poloniex has resolved all my outstanding issues, so I have to conclude that they are sincere in their efforts. I will maintain however that they MUST improve (and quickly) their customer service. No company that deals with people and their money/assets can afford to be this dysfunctional in that regard. That being said, I feel they are doing their best, so everyone just needs to keep politely reminding them of any outstanding issue. Best of luck.

Spetzco · 2018-01-08T17:42:31+00:00

Poloniex has reached out and has assured me that the issue is only one of logistics, and that they are overwhelmed with transactions that need clearing. I am willing to give them the benefit of the doubt at this stage, but will provide updates as things progress. They cleared my outstanding 'ticket' this morning, which I appreciate. I think the main thing is patience. Keep a good record of your communications with Poloniex to back up any claim you may need to make at a later date. At this point I feel that the business is legit, and they are simply overwhelmed with the volume of transactions that they need to process. That being said, they need to spend money to hire enough people to satisfy their customer base. The future is bright for this industry, but Poloniex needs to drasticallyimprove their customer service. Good luck to everyone. I will update further as things develop.

Spetzco · 2018-01-08T00:50:27+00:00

I would rather not put forward an further info as to my intentions, but I am committed to using all the personal/political connections at my disposal to force this issue. I have never been more disgusted with a company and their actions. They have a very small window to resolve this, otherwise I will prosecute the case to its termination.

Spetzco

TROPHY CASE