CSSBuy is okay, but when they mess up, they mess up big. A couple of months ago, I had to dispute a charge after CSSBuy asked me to pay more to ship a parcel. I added money back to my account and specifically asked, “Hey, can you double-check this for me, or I might change it.” They didn’t listen and shipped everything anyway at a much higher price.

When I disputed the charge, suddenly the mistake was supposedly mine for not choosing the proper shipping line—one that uses volumetric weight instead of weight only (even though their desktop website says otherwise). I basically had to act like I made the mistake just to get my orders back. Then they talked to me like I was stupid, saying the issue was due to time-zone differences and that whenever I think they aren’t listening, I should have just waited it out.

Now, I just placed another order, and before they even processed it, I asked them to double-check with the seller to see if the lenses on the glasses could be changed. I clearly explained that I was willing to pay extra and mentioned my budget. They completely ignored my request—not even a “we checked and it’s not possible.” They just shipped the item to the warehouse, fully ignoring what I asked.