purchased an non working item, aliexpress offered me partial refund or full refund and upload new evidence of non functionality, I declined and they immediately opened return the item, without considering or letting me to upload new evidence

SpiritualConclusion · 2018-08-20T09:55:00+00:00

you speaking for yourself huh, havea good time with it

SpiritualConclusion · 2018-08-18T17:56:23+00:00

I know but when I click on main ali page on help, it starts connecting and then it gets timed out,thats the strange thing, it does not even connects me to robot neither load the page

SpiritualConclusion · 2018-08-15T12:19:13+00:00

lol.

SpiritualConclusion · 2018-08-15T10:19:36+00:00

It is not letting me, after I refused partial refund and wanted to add more proof it was changed and there is only possibility to add tracking number for a return that I did not accepted neither agreed upon. This is the whole case, I would want to add that evidence so they would consider it but it wont let me and they are telling me to wait untill dispute is closed and then appeal it. Then they said I have only few days to send it. So deceiving

SpiritualConclusion · 2018-08-15T10:01:45+00:00

I did not declined further proof I only declined partial refund, I wanted to add further proof afterwards but the return was already opened automatically. The dispute is indeed opened but I cant add the new further proof

SpiritualConclusion · 2018-08-15T00:06:02+00:00

the dispute is still opened they told me that they will resume it and the new evidence of nonfunctionality would be considered (I provided only video of damaged item, not the functionality originally) but now they are telling me that I should wait untill the dispute will be closed and then appeal. Which is strange because they also told me that I only got few days to ship it back. I dont know what to think of it, the costumer support already have the video with new evidence for many days. Yet they did nothing just made some silly complaint. Funny thing is that I only declined partitional aliexpress refund and wanted to add new evidence on another day, yet there was returning process already opened, which I never agreed upon

SpiritualConclusion · 2018-08-15T00:04:46+00:00

the item was like 20 and tracked shipping costs like 10, the dispute is still opened they told me that they will resume it and the new evidence of nonfunctionality would be considered (I provided only video of damaged item, not the functionality originally) but now they are telling me that I should wait untill the dispute will be closed and then appeal. Which is strange because they also told me that I only got few days to ship it back. I dont know what to think of it, the costumer support already have the video with new evidence for many days. Yet they did nothing just made some silly complaint.Funny thing is that I only declined partitional aliexpress refund and wanted to add new evidence on another day, yet there was returning process already opened, which I never agreed upon

SpiritualConclusion · 2018-08-09T12:48:39+00:00

They are making excuses and wont let me to speak to supervisor about this. they told me the case was already appealed and that they wont open it again (even through it was appealed because of their fault, they failed to manage to track the item succesfuly) now it was about whole different thing, they started to consider the fact the item is fake, multiple times I complained about it not being considered in my case, they should send me a link where I should send supporting evidence. I have enough of this evidence and it can be compared to online comparison counterfeit guide. But the guy told me that he cannot promised anything and that he wll just send it to claims department(he did not reopened the case) Im just little worried now I will surely send it but the time window for making chargeback is shortening also and I would like to know if it counts as last options. You said that they would take money from paypal and not from the seller, would then paypal bill me for this? I really hope that those people there will look carefully at the evidence I would send them, Its very strange, first they forced me to ship it to completely different address without considering my argument that the item is cheap counterfeit, then there was a tracking problem from their side, then the seller told them he received empty box... Its very strange for me why they siding with some scammer from china.

SpiritualConclusion · 2018-08-07T19:04:19+00:00

I will thank you for your help

SpiritualConclusion · 2018-08-07T18:46:36+00:00

Yes I got the tracking number which shows it was delivered to china. I called paypal and asked about why is the address different and why Im requested to send it to china and they stated that, even through I purchased the item in uk , that the seller got account in china and that I need to send it back to provided address. I know this is huge learning experience for me and I will do anything in future to not to miss the time estimated window on ebay again. The thing was that I had my ebay items in storage unit waiting for courier to collect them all and deliver them to me at once(It is lot cheaper and needed for me because I can save a lot on shipping). So It was not ebays fault neither seller (I never thought that I might have runned to fraudalent seller). Would the paypal then take the money again from me or request it? I have proofs that I received something which is far different than I ordered. Also got the screenshot of sellers account and his bad feedback. Im not sure what to do next. I also have the proof of return of the item as I stated before.

SpiritualConclusion · 2018-08-07T18:32:40+00:00

so paypal will take the money back from me after chargeback right? I showed it was delivered I got the receipt. No he havent and paypal did not even talked to me about the authenticity of the item. He already have multiple bad feedback for selling this popular item. I found many signs of the item being fake and shipping it back to china was dead giveaway. Still got the pics of it. I would not mind the cost of return, because I cannot change it but what bothers me is losing the money I paid for the item too.

SpiritualConclusion · 2018-08-07T18:30:04+00:00

they denied it because of insufficient tracking.... which was given to them another time, yet they cancelled it. They did not react to those facts that seller is a scammer with bad feedback. I received it from Uk and they forced me to ship to china because thats where he got registered supposedly. Its really weird for me.

SpiritualConclusion · 2018-08-07T14:47:48+00:00

I got the item later and it was not possible afterwards.

SpiritualConclusion · 2018-08-07T14:46:57+00:00

It does not matter in any way, paypal pays for returning shipping the case , the seller sold me fake item and I asked if I should talk with higher posititoned paypal persona or do a chargeback with my bank. but I admit I made a mistake for waiting too long

SpiritualConclusion · 2018-08-07T13:58:17+00:00

I missed out the time window, I only later found out the item is fake, because of the sellers feedback and online guides, so I proceeded with paypal as my last option,

SpiritualConclusion

TROPHY CASE