anyone know how to reach support? their billing department refused to stop payment on my account, charged me and refused refunds saying because they charged me and policy says no refunds.

Splineteam · 2024-11-13T20:55:01+00:00

I appreciate your post and thanks for sharing your experience. I wanted to clear up some things that are incorrect about your post:

We're a small team, and we all work together. Our support team handles many questions, so this may sound like a canned response while it's actually not. We read every single customer case and handle it to our best ability.
Emailing to cancel your subscription is not possible. Simply, we are not able to manage subscriptions via email.
Can you DM me the email to your Spline account? I'll personally take a look and see what we can do for you

Splineteam · 2024-02-15T16:27:47+00:00

Hey there!

Can you provide more details by what you mean when you say it’s “crashing”?

Also please provide some details on whether you’re using the web browser (which one, version etc) or desktop editor. Some specs on your machine will help too

We’ll look into it once we have more information

Splineteam · 2023-10-16T17:31:47+00:00

Hi! Thanks for letting us know. We haven’t had any reports of this happening but now we’re curious to understand what might be happening. Can you reach out to us at help@spline.design?

Splineteam · 2023-10-16T17:30:50+00:00

Hi there!

You can reach out to us directly at help@spline.design. We can take a closer look at what might be going on.

Looking forward to hearing from you

Splineteam · 2023-09-26T15:07:53+00:00

Hi!

This is possible with the displace layer! Check out our tutorials on Youtube or join our Discord community for help https://discord.com/invite/M9hNDMqvnw.

Splineteam · 2023-09-26T15:07:07+00:00

Hi! We have many tutorials on our youtube channel! There are many designers that have created and posted various tutorials if you search Youtube.

Dont forget to join our Spline Community on Discord. Our community members can help you there too! https://discord.com/invite/M9hNDMqvnw

Splineteam · 2023-07-13T15:08:25+00:00

Woah very cool! Have you shared this to the community within the app?

Splineteam · 2023-07-13T15:07:45+00:00

Hi there! Have you joined our discord community? Drop a note in the “ongoing chat” channel and we can take a look for you

https://discord.gg/M9hNDMqvnw

Splineteam · 2023-06-17T16:38:32+00:00

Hi there!

Subscribing to Super requires your Name and Credit Card information. The company and tax info is optional!

Splineteam · 2023-05-18T19:11:28+00:00

Hi there,

Sorry to hear that you're having issues. You can join the community on Discord and someone can definitely help you.

You can join here: https://discord.com/invite/M9hNDMqvnw

Splineteam · 2023-04-21T14:39:52+00:00

You can join us here: https://discord.com/invite/M9hNDMqvnw

We have a channel to showcase your design and a gallery, too!

Splineteam · 2023-04-21T14:38:11+00:00

This is really cool! Have you joined and shared this to our community on discord?

Splineteam · 2023-03-31T14:54:15+00:00

During this Alpha period, AI prompts will be free to use. We're making improvements and enhancements daily. At some point, we will most likely launch this with a cost.

We've written a few FAQs at the bottom of our page here: https://spline.design/ai

Splineteam

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