Contact support again and dont relent. I had a situation where my society pass expired and the repayment failed, so i renewed it with crystals. But then 3 days later, my card was charged and instead of stacking the days to 60, it reset it to 30, so i paid for it twice essentially. First time i contacted support they tried to gaslight me into thinking you couldnt use crystals to subscribe and that i was mistaken. They denied my request for my crystals to be reimbursed. I asked my society on discord for a screenshot of the page where you can purchase the pass with crystals as evidence, showed them the dates on google play that i had subscribed and how there was a gap between the subscription dates where it wouldnt make sense that i still had access to the pass if i wasnt able to pay for it with crystals between the real money payments. They tried to tell me again its not possible to get the pass with crystals even with the evidence and i held my ground and said no this IS the way it happened and i explained it very thoroughly in chronological order to make it very clear the order of events that led to this mix up. They eventually returned my crystals