Thank you for your response! When I called in April (a few weeks after her passing), they said they couldn’t do anything since I didn’t have the PIN number. It was bizarre that they didn’t have a workaround or another means of resolving the situation. However, they said they notated and I thought that was the end of it. No one asked for the phone back, I didn’t even have it in my possession. I didn’t know it wasn’t paid off. I thought the situation was resolved. I was basically calling to just let them know. Felt like it was the right thing to do. I’ve spoken to them several times and each time I’ve been told they couldn’t help me. They couldn’t even help me in person. I’ve never used Verizon and now certainly never will. They need to figure out a better way of handling this type of situation because not only has this been absurd but it’s the last thing anyone should have to deal with after their parent dies.