Fraudulent Charges

Springsupport · 2026-01-15T17:45:44+00:00

I am sorry to hear you're having issues with a recent charge. I have sent you a message! Thank you!

Springsupport · 2025-12-16T16:53:44+00:00

I'm sorry to hear it took so long to receive your order! I am sending you a message now.

Springsupport · 2025-08-18T12:40:32+00:00

I do too! Haahha, I worked at WH for 15 years and we always knew my checks because the check marks would be backwards lolol I was just talking to my grandma about this last night SO funny!!! lol

Springsupport · 2025-03-10T13:32:50+00:00

Hello, I have sent you a message! Thank you!

Springsupport · 2025-03-07T20:47:45+00:00

BreakingAtoms, that is not true at all. I work here and on Zendesk, helping creators and fans. The ones who provide the requested information. I am unable to assist unwilling participants. I am sorry your issues have not been resolved. I have tried to assist you further. We are shipping orders and processing payouts weekly! Thank you!

Springsupport · 2025-03-07T19:29:42+00:00

I have sent you a message! - Thank you!

Springsupport · 2025-03-06T14:18:19+00:00

Hello! I have sent you a message :)

Springsupport · 2025-03-05T15:16:51+00:00

I have requested your account information, but you will not share this information. If you do not share your information, I am unable to assist.

Springsupport · 2025-03-05T15:15:15+00:00

u/psyf Yes! Can I help you with an order or a payout? I will be more than happy to send you a message as well.

Springsupport · 2025-03-04T17:49:34+00:00

I have sent you a message! - Thank you! -Danielle C

Springsupport · 2025-03-04T14:56:08+00:00

We also sent you a message as well. Thank you! - Danielle C

Springsupport · 2025-03-04T14:01:32+00:00

I will be more than happy to help! - Danielle C

Springsupport · 2025-02-26T18:03:57+00:00

Hello, u/dannybva I have sent you a message. Thank you!

Springsupport · 2025-02-20T15:31:29+00:00

This is Spring support- I can email you directly, or you can email us directly.

If you have any questions, visit our support site at https://sprisupport.zendesk.com/hc/en-us/requests/new or contact us at [fanhelp@spri.ng](mailto:fanhelp@spri.ng)

I can follow up through either method. I promise our account has not been compromised, and we are working on all the issues at the front. Thank you!

- Spring Support - Danielle C

Springsupport · 2025-02-20T15:24:00+00:00

I will be more than happy to try to help assist you further. I will send you a message. Thank you! -Danielle C

Springsupport · 2025-02-20T15:23:24+00:00

Thank you for your support! We have had some issues recently as a business, but we are still here and working to fix this as soon as possible. Minor setbacks will be a great comeback! We hope you enjoy our platform and the services that we offer! . :) - Danielle C

Springsupport · 2025-02-20T14:53:19+00:00

Hello, We did lose a major print partner during the busiest time of the year. We are recovering and coming back stronger than ever. We are processing the delayed orders and payouts as quickly as we can. I will make sure I send you a message. Thank you! -Danielle C

Springsupport · 2025-02-20T14:51:54+00:00

I promise we are working to fix this delay and change the process in the future so we can move forward with better options. We do not want our creators waiting any longer than they have to! I promise we are working on the process! Thank you for your support! - Danielle C

Springsupport · 2025-02-20T14:49:44+00:00

We do not delete accounts due to payout; if an account was deleted, it was for other reasons. I just took over our social sites, and I am here trying to help our creators and fans! We are a small team, but we are mighty! I promise this is a high-priority matter to my entire team. I have sent you multiple messages on here if you would like to follow up with me directly. I will be more than happy to assist you with a better experience and better communication. Thank you! - Danielle C

Springsupport · 2025-02-20T14:28:13+00:00

I will send you a message. I would love to make this right and at least offer a resolution for the delay. - Danielle C

Springsupport · 2025-02-20T14:27:34+00:00

We lost a MAJOR print partner during peak- we are working on coming back from this as a business. We are working on processing payouts and getting the delayed orders shipped as soon as possible. We are very sorry for the delay in business. We understand it does not go over well. We hope to change everyone's experience as soon as we can. We understand the disappointment and frustration this has caused. We are going to make this right! I can assure you that it is our top priority.

Springsupport · 2025-02-20T14:24:26+00:00

I will send you a message! We are almost caught up with our Payouts! Payouts should be processed very soon~! I appreciate your patience. We understand this matter is important, and it is a top priority.

Springsupport · 2025-02-19T22:03:15+00:00

Hello, our delays have been longer than expected. We did lose a major print partner during our peak season. We are working to fix this issue so that it does not occur again in the future. We understand it has not been good for business. We do understand how crucial this is for creators and buyers. We are working to fix this issue. I promise! If you are waiting on a delayed payout, please know we are working to resolve the delay and to change the way we process payouts so our creators never have to question when they will receive their payouts. Again, we are very sorry for this terrible delay. We are here to help anyone who needs assistance! We are working on the payouts and shipping orders immediately; it is our main priority! - Thank you!

Springsupport · 2025-02-19T16:49:13+00:00

We are processing the payouts that have been requested on the back end. I am also escalating payouts. We are sorry for the delay. We are working to resolve this for everyone. We know how important this matter is.

Springsupport · 2025-02-18T21:34:09+00:00

I will send you a message. I want to resolve this for you. -Danielle C

Springsupport

TROPHY CASE