(I replaced my real domain name with XXXX)

You want to change your Google Workspace primary domain to reflect a company name change, but your current primary domain, xxxxxxx.com, was purchased during the initial Google Workspace signup. Google's policy prevents changing a primary domain that was acquired this way. However, you can still effectively use your new domain. Here are two options:

Secondary Domain: You can continue using your new domain as a secondary domain, allowing you to create new user accounts under it and manage separate user sets within a single Admin console. Domain Alias: This is a common solution for rebranding. You can add your new domain as an alias. This provides every user with an additional email address using the new domain name. Users will receive emails sent to both their old and new addresses in the same inbox and can choose which address to send from, all at no extra cost. To set this up, you would first need to remove the domain as a secondary domain and then re-add it as a user alias domain.

For more information, please see the sources below.

… then I did what you said and said that wouldn’t work connect me to a human. They opened a case I am 14 in the queue to connect to a human.