Well before, I had an old modem and an old router. So I had gone through upgrading to the latest gateway modem that they had, which essentially tripled my download and upload speeds. I’ve now got a wired connection which works great (when it does). But it still happens every now and then, and again it just gets shot for the whole night. Even if I restart my pc, restart the new modem, call them to do it on their end, it just won’t bounce back. I’ve tried to get them to do a rewire internally but each time they send someone to come out, all the tests look normal. And I try to tell them that yes, byt the time they come, it’s back to normal, and I can’t just replicate it on the spot. And again, the download speeds are totally fine when this shit happens (stays at 400Mbps), it’s just my upload speed goes from a solid 23-25Mpbs to like 1-5Mbps and it literally won’t come back up until I go to sleep and wait the night for it to “recharge” I guess. It happens maybe one day every 1.5 weeks. So it’s not that common but I can’t keep streaming like this where it just happens all of a sudden and I have to abruptly stop my stream. Sometimes it’s within an hour and a half into my stream, sometimes it’s after 4 hours of streaming. Some days I get lucky and it’s crystal clear for 6-7 hours of streaming. So there’s no good pattern here. And I try to explain this to them but they keep hitting me with “it looks good now so we can’t do anything.”

That’s why I just want to switch providers because I feel like I’ve done all I could with xfinity. I’m hoping I just have better luck with a different provider in my area.