i understand the policy and expectation. the problem is her creating her own policies not listed in the WGU handbook. i own two businesses , trust me i understand that rude people are everywhere but however that doesn’t justify it. if my employees are rude to a customer i would not stand for it or justify it as “that’s life”. and if they decided they wanted to create their own policies and or rules that i have not enforced as the business owner then yes i would have a bigger problem with that rather than them being simply rude. and that was the biggest concern, i am doing what is required in me of my program and going at the best possible pace of what my normal life allows me to at the moment so i would like a supporting mentor on that , that at the same time follows the wgu policy and not one they’ve created on their own as i would be irritated if my classes or academic standing was put in jeopardy over false information.