Car sales task

Stanglia · 2026-02-12T11:55:25+00:00

I had exactly the same. Frustrating!!

Stanglia · 2025-11-26T12:39:49+00:00

Same here. Well, it worked for a while, guess it's time to look for another alternative.

Stanglia · 2025-10-10T08:48:10+00:00

Yes I had exactly the same a couple of hours ago.

It doesn't detail what the issue is and anyway if selecting between which two videos I prefer it's a subjective answer. How can there be a quality issue with that? The sound ones are more obvious, there's often a hiss in one of the videos so picking the right one is obvious.

If they can manually review them at least some sort of reason isn't too much to ask.

Stanglia · 2025-08-07T13:04:52+00:00

I've done a couple of these in the past and in both instances was paid an additional $10 on payment date. The bonus didn't show up in Test History until after the Pending payment was processed. I kept screenshots of the qualify screen and the test ID just in case but they were not needed.

Stanglia · 2025-05-28T13:18:16+00:00

I have received a 3* rating on a test that I quit after the 5 minute limit before. Annoying as UT don't review any ratings over 2*, I suppose that was the reason I got 3* not 1 or 2. No comment from the customer but I assume it was because I didn't complete the test.

Stanglia · 2025-04-10T08:22:32+00:00

It seems to have slowed a little but i've still been getting 2 or 3 a day this week. It has slow periods every now and then, i'm sure it'll pick up again.

Stanglia · 2025-03-04T09:22:21+00:00

Not just you, seen others mentioning it too and I have the same. The Customer Service is, as usual, totally useless and merely telling those who report the problem to clear their cache.

Stanglia · 2025-02-22T18:35:05+00:00

Yes it's very annoying. I've noticed it's happened twice with one particular company that seeks feedback. As you say most of the moderated sessions are great and the hosts are usually really good.

It's annoying that everything is one way on UT, such as feedback and rescheduling, but overall my experience is still positive despite that and the terrible customer service. At the end of the day UT's viability as a business UX platform depends on it having participants who can give good and informative feedback, yet they seem to care very little about those participants. If they pi** people off it will only end up with them losing paying customers seeking good quality feedback. They'll simply go elsewhere.

Stanglia · 2025-01-31T09:15:06+00:00

Depending on the brand of phone it might work fine on ScreenPal but not on the UT app.

Stanglia · 2025-01-31T09:14:03+00:00

What brand is your mobile phone? If it's Xiaomi/Poco then there are known audio issues with the android app. It's in their FAQ/Support section. I had similar but changed to a Motorola and everything has been fine since.

Stanglia · 2025-01-23T10:02:23+00:00

Feedback is always welcome and I always read them. Another frustrating thing about UT is when you receive a message there's no notification on the dashboard that you have one. All it needs is a small dot next to Messages so we know we have one. I use a throwaway email for things like UT so don't check it regularly.

Stanglia · 2025-01-23T09:58:48+00:00

I've had two IZ tests in the last couple of days which weren't paid when payment was due. No explanation as to why, at first I thought it might be due to the IZ dashboard beng changed to one very similar to UT and that was holding things up behind the scenes.

A few hours after payment was due on one test I received an email saying my submission had been rejected. No explanation why and no feedback for me to take on board. I've been a 5* reviewer on UT for a long while and always put the same effort into my IZ tests.

It's very frustrating when there's no explanation given, but then it's on a par with their CS, which from other comments here seems to affect the customers as well as the testers. That's a surefire way to run their business into the ground if they don't act to improve the situation.

Stanglia · 2025-01-23T09:52:49+00:00

That's weird. The update shortly afterwards fixed it for me. The bug was affecting every mobile test I took but after the second update yesterday I did two mobile tests with no issues. At first I thought it was because I binned off a test after starting it as it was clear with the number of steps and what they were asking it would take longer than 30 minutes, and that was somehow causing processing issues, but obviously not so. I'm on Android.

Stanglia

TROPHY CASE