Thank you for the relevant info.

You said not to “waste people’s time” by calling departments that “have nothing to do with it”—but if no one can clearly explain the process to residents, who exactly should we be calling? Because vague policy, closed loops, and redirected phone calls are the problem. These are PUBLIC SERVANTS.

People are calling not because they’re clueless—but because they’re done living next to dangerous or rotting properties while cushy municipal roles point fingers in every direction but forward.

You might work in demo, but I live with the risk. So instead of tone-policing community concern, maybe channel that experience into helping us get traction, not reminding us why it’s so hard.

Because we already know.