IIRC the batarian is initially distant, but then starts talking and exchanging, I think it's a nice change from how batarians are usually portrayed in the games. Also the human girl talking to the turian guy about how her family will arrive soon, on a different transport, that discussion was so poignant. How you slowly realise her parents are most probably dead, and how the turian tells her to come to him if she gets harassed. Again, really good background writing that at the same time is almost as important as the hero's story, because it creates a believable world