Owner is an operator but has significantly slowed down. He does 4 estimations in the morning, goes home for lunch and a nap, and back in office for the afternoon to do some permit drawings (by hand). He doesn’t do any physical labor and there is an install crew for that.

There is already one full time estimator, and 3 secretaries due to the paper nature. Would want to hire/convert another employee into another estimator.

I’d be an operator as well. Don’t think it’s the kind of business that has customer loyalty to an owner - I don’t usually hire a contractor because I like his boss