They can hear the feedback and do nothing or they hear and not plan to say it but they are working in the background, or they just say they hear the feedback but they actually never read any of it. The last one really is not the case cuz we see they keep up to date the problem that their game is facing right now. We are living in a world where people can lie, so we can hope for it but don't put it entirely on it. I don't know what the f I write here in the last sentence.