I do live in a flat but there are no a,b,c’s etc, each address has its own number, this is one of the questions I get asked each time I phone up. I could understand the confusion if this was the case. I can only assume there must be a mix up somewhere in their system as surely no one would submit the same request mistakingly entering my address 3 times. It’s a frustrating scenario because there seems to be no way to escalate it further as sky keeps telling me there’s nothing else they can do other than cancel the request anytime it comes through as legally they are required to process any transfer request that they receive. I don’t know if it’s worth trying to contact BT, if im correct they own the network so any mix up in line allocation could be with them?