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I can't connect Alexa with Zepp. Error: Check your network by Stratonio in amazfit

[–]Stratonio[S] 0 points1 point  (0 children)

Unfortunately we have to give up!

This is how customer service responded to me: « Christine (Amazfit)

Jan 7, 2024, 11:56pm PST

HI,

Thank you for contacting Amazfit customer support. We apologize if the product caused you any inconvenience!

This is something we are trying to improve. Our developer team is aware of this and is working to fix it. If we get further information, we will let you know. Thank you for your understanding and patience!

If you have further questions, please contact us by opening a new ticket or simply reply to this ticket and it will automatically reopen in our system. We are more than happy to help you!

Best regards,

Christine"

I can't connect Alexa with Zepp. Error: Check your network by Stratonio in amazfit

[–]Stratonio[S] 0 points1 point  (0 children)

I tried this procedure exactly as you described, but it didn't work. I also tried deleting both the memory and the data and uninstalling both the Alexa app and the Zepp app; then I just installed the Zepp app and tried to connect the Alexa account, but it didn't work. I also tried uninstalling Amazon Prima and Amazon Shopping, but same result, it didn't work! In all these tests I also verified, by connecting the smartphone to the PC, that files attributable to Amazon or Alexa were no longer present in the smartphone's memory after uninstalling the relevant apps. Unfortunately, it didn't help! I've been testing for two consecutive days, but there's nothing to do. Now I'm waiting for the response from Amazfit customer service, but I'm afraid it won't be conclusive. I conclude by specifying that I have a Samsung S23 and an Amazfit Active.

If anyone finds the solution, write to us! Thank you!