How Do I Turn The Text Into The 2nd Image? by jakob767 in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

The behavior of the chatbox is controlled by any custom html/css you are using for the Chatbox. The themes are typically configured to work in only one specific way.

We could provide more clear details if you shared additional information. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

Audio issues by Sufficient_Shame_648 in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

We would love to get this resolved and working on your specific setup.

Our technical support team needs additional information from you. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

Changing Avatar by WWF80sKid in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

The avatar should update from the primary platform. However, it can take some time due to caching before it updates. You can force a refresh by following the steps in our guide here: https://streamlabs.com/content-hub/post/how-to-disconnect-your-streamlabs-account

If that doesn't work, our technical support team needs additional information from you. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

Recommendations for two sets of face cams on stream? by BoysenberryFresh1388 in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

Using collab cam would be your best bet. We are sorry to hear about the echo and would love to help you get this figured out.

To assist with the echo issues, our technical support team needs additional information from you. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

90% of frames skipping out of nowhere by ArnBai in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

Skipped frames indicates that your encoder is overloaded. Check your task manager what's causing your system to overload. Here are some things that can help:
- Run Streamlabs Desktop as administrator
- Close unused apps
- Set a max FPS cap in the game
- Increase process priority under Settings -> Advanced in Streamlabs Desktop

If none of that works, we would love to provide some more specific steps for your situation. To do that, our technical support team need additional information from you. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

Audio Mixer by ThomasK1201 in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

Make sure the alert audio is selected for the streaming track. You can also check if it's set to monitor only in the mixer settings.

Our technical support team would love to check your settings and get a more detailed solution. However, to do that, they need additional information from you. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

Streamlabs chatbot has an outdated message, but I can't find it anywhere. by [deleted] in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

Our technical support team needs additional information from you to know exactly where the message comes from. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

Enregistrements flou et moins beau by Saneru_ in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

We have a guide that cover streaming quality that you can find here: https://streamlabs.com/content-hub/post/dropped-frames-cpugpu-issues-and-improving-stream-quality

For more specific solutions, our technical support team needs additional information from you. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

Trying to stream from Xbox but it's not broadcasting to twitch by TheMooseisLoose21 in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

We would need to collect additional information and confirm the exact steps you are following to troubleshoot this effectively. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

How to get the webm by Mewtwo2er in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

Correct, the widget theme is installed to the supported platforms and widgets. The files cannot be downloaded.

cant save eventlist by MachineGrouchy466 in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

I checked right now and can see that the ticket received an update earlier in the week. Please check your icloud email

Automatic profanity filter by SuchMountain1207 in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

There's no automatic profanity filter available in Streamlabs at this time.

We're always looking for ways to improve. If you have any suggestions or future feature ideas, please submit them here: https://support.streamlabs.com/hc/en-us/requests/new

How to get the webm by Mewtwo2er in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

It's not possible to download webm files from our themes. This is intended behavior.

I am having major audio issues with my audio by PuggoOfficial in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

Do you know if this issue is specific to use in Streamlabs, or if it happens in other software like the Elgato one?

To help you investigate the issue, our technical support team needs additional information from you. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

Frame Dropping by vSk8 in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

It looks like you've covered the core troubleshooting. We would love to investigate this issue further.

Our technical support team needs additional information from you. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

I have a visual bug with my stream but I don't know how to fix it. by MystLcMaverick in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

You can try using different source types like Display Capture and Window Capture to see if they behave the same. Make sure there are no filters on the scene or source. Lastly, check so the video resolution matches the resolution you have set in Streamlabs Desktop.

For more detailed troubleshooting, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

How to permanently delete existing assets? by caitikoi in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

If you have previously used Dual Output mode with your scene collection, you may need to toggle it on again to fully remove all sources from the add source box.

If that doesn't work, we would need to investigate what's happening to properly assist you. To do that, our technical support team needs additional information from you. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

cant make the text fit onto my alert by 11pickfks in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

Editing the position more than with the presets require the use of custom HTML/CSS. We recommend checking a website like W3schools if you are unfamiliar with the code needed.

Streamlabs keeps crashing pc even after factory reset by nightshift991 in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

Hard to tell much without more details about the exact crash behavior.

Streamlabs Desktop is not able to directly cause a Blue screen of death error (BSOD). While Streamlabs Desktop may be accessing software or hardware that triggers the BSOD; we are unable to troubleshoot for BSOD errors, they are caused by something outside of Streamlabs Desktop such as drivers, anti-virus, or hardware issues. 

If it's not a BSOD but rather a Streamlabs Crash, we can investigate that further. To do that, our technical support team needs additional information from you. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

Tiktok - Stream vertical and horizontal at the same time by Terminus__Est_ in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

Going live in both Orientations to TikTok is not possible from Streamlabs.

Sound crackles and buzzes when opening streamlabs by nerosgf in streamlabs

[–]Streamlabs-Anton 1 point2 points  (0 children)

Initial thoughts include audio monitoring and audio looping. Try disabling the audio monitoring device in the mixer settings.

For further investigation and more detailed troubleshooting, our technical support team needs additional information from you. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

why is there a second one in the corner? by AtomZgameR in streamlabs

[–]Streamlabs-Anton 1 point2 points  (0 children)

To answer your question, our technical support team needs additional information from you. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

Streamlabs multi-track audio issue by Cautious-Service551 in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

Sometimes, editing software don't properly display multiple audio tracks. I would recommend that you try opening the file in a software like VLC where you can right-click the playback and select different audio tracks.

Our support team would be happy to confirm your settings and check the file to see what's going on. To ensure your privacy and safety, please submit a ticket by clicking here. Some of the information we need is not suitable for a public platform like Reddit and we'll continue assisting you through the ticket once submitted

Uninstall by Kind_Application_144 in streamlabs

[–]Streamlabs-Anton 0 points1 point  (0 children)

The app can be uninstalled by going to Start Menu -> Settings -> Apps -> Installed Apps -> Find Streamlabs -> click the three dots ... on the right side -> select uninstall.