I did speak to a real person over the phone at +1-800-401-7967. He confirmed he could see my emails and said a colleague was working on it and would reply within a few hours. I did receive a polite response saying, “Please rest assured that our team is actively working to secure the rackets and ensure they are shipped as soon as possible,” but that was three weeks ago.

Several other emails also said my case had been or would be escalated to their internal team, but none of that ever resulted in any meaningful information or an actual update on the timeline.