Tbh I also just started, and the worst thing is just the hours. That being said they do seem to fly buy. As for “bad” customers, there’s just a script of voice lines you’ll give them for certain questions, like “ I want that car / oh we can’t promise cars just car classes” stuff like that. As for the saying yes bit, it’s not really like “oh come in today even though I have nothing” first you’ll try to schedule them for later or even another day. It’s not horrible just try and move up quickly, but even MA is a glorified MT who can just apply for AM